Forum Discussion
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who changed the thread name to eafc 24 computer crashing when launching game
The community manager from polish subforum wrote it 3 hours ago :
Hello everyone, Thank you for your patience while our teams investigate the issue. An update patch was recently released to address an issue with the game getting stuck on the loading screen (splash screen). If you have been affected by this problem so far, repair the game from your game client and run it again as an administrator.as expected it doesnt work.
doesn’t work for me either
- @pstrzelecki00 funny how EA just keeps telling us to repair the game when we clearly say it doesnt work everytime. There was no patch to download and repairing doesnt do sh*t xD
- @Weigaz i think that should mean EA FC24 PC-Version: crashing when launching
- @sniiap doesn't work too
@pstrzelecki00 wrote:The community manager from polish subforum wrote it 3 hours ago :
Hello everyone, Thank you for your patience while our teams investigate the issue. An update patch was recently released to address an issue with the game getting stuck on the loading screen (splash screen). If you have been affected by this problem so far, repair the game from your game client and run it again as an administrator.as expected it doesnt work.
Did it work for you?- @Valjon17 didnt work for me
This about sums up EA's help process: Ignore 1000s of comments, no mention of compensation or ETA on a fix, and only respond with the most basic generic tech support tips that everyone that has ever been in front of a computer has tried already, let alone people who are trying for 5 days to get the product (early access) they paid for. Again, I urge everyone to request a refund, as the Community Managers here and EA themselves do not give a flying * about us. They will still gladly take anyone's money for the Ultimate Edition without as much as a warning about the game not being functional on the 7600X GPU. They can't even be bothered to put a list with recommended steps to try and fix it, you have to thrawl through 100s of pages of a support thread to get those. They'd rather mark the thread as "Solved" and pin a comment about sending crash reports, when half of the people with issues are not even having a game that's crashing. Shame on you @EA_Aljo @EA_Darko @EA_Illium
The new amd update which has been released today isn't helpful, the game juste last longer (to the setting file creation) before restarting my computer
There was an amd update today?
- @JeffreyDaniels21 the problem is, I really want to refund the game, but I also want to play it. And theres still a little bit of hope within me that at least one of the problems gets fixed somehow. But yeah I agree, probably everyone should just refund it and wait for it to be fixed, while getting their money back.
- @pstrzelecki00 yeah, but it didnt do anything. As far as I know it was mainly for Payday 3.
@JeffreyDaniels21 i cant refound its a key
- @ThisIsTheRemyX you can text the website you bought the key from. If you tell them the game doesnt work, I think their obligated to give you back your money.
@sniiap instant gaming makes the excuse that the game key works so it is not their fault but EA's and EA does nothing to fix it
just installed back my old RX580 the game works perfectly , i still have the infinite loading screen with RX7600
Apparently the bug is concerning people who have an AMD RADEON Rx 7600. So i think that you have to contact AMD' support bcs Ea won't do anything.
- @Vermeer66 AMD support wont do anything either. They cant fix EAs game. All they can do is update their drivers, but that wont do anything either, since its the game thats broken, not the GPU.
But it's weird that the game only blocks one type of motherboard, I don't understand how they could do * like that.
- @Vermeer66 it doesnt block any motherboard, its not compatible with the RX7600 and some other new gpu. Probably because EA tested the game on older hardware and forgot to adjust it to new GPUs, because theyre kinda stupid. Its the only thing that makes sense for me.
- complexharmony2 years agoRising Rookie
Gpu changing should not be the solution. I can play with my old 1050ti laptop with suffering but I want to play my desktop that I played FIFA23. This is not an impossible thing and probably not too difficult case for EA. This game is not totally a new stuff. Just brand new version of old game. Same game engine, developer and publisher.
However, six days passed and here is not any solution for who paid for early access.
@Vermeer66 I was talking to AMD support this afternoon and they can't do anything, it's an EA failure.
- @complexharmony thats the point. We have no option besides that and EA just says theyre working on it (which I doubt at this point). The game releases in 2 days and we have nothing. Missed the early access and will probably miss the release as well because of EAs stupidness.
- complexharmony2 years agoRising Rookie
@sniiap @Vermeer66 Also, some nvidia gpu owners can not play in this topic and redit. You can find in previous pages and as I said, rx7600 can open FIFA23 perfectly.