Re: EA Sports FC 24 shutting down Xbox Series X

Hi, any reply from EA about it. I’m having the same issue. Thanks 

I have the same issue, anyone get a fix for this issue ??

Yeah 100€ for nothing, I really think to buy a PS5

I can't request a refund 

@Jdlh8125150 My xbox series X shuts down when I play EAFC 24 so if u buy an XBox , I think you will have the same issue, I hope EA will fix this issue soon 

Same here 😤

@EA_Mako Has this been flagged by the devs at all? I only ask as i'm seeing nothing on the tracker and surely we cannot be going another year with this problem not addressed, its making the game unplayable due to menus when this occurs being before, in the middle and at the end of matches. All sorts of workarounds have been attempted as seen in both this thread and my own below but all signs point to poor game optimisation rather than every type of console out there.

It would be nice to hear theres something being done about this.

https://answers.ea.com/t5/Technical-Issues/PS5-Menu-s-causing-fan-to-speed-up-to-max-and-show-overheating/m-p/13022894#M14146

did the latest update fix this? does anyone know?

Latest update did nothing at all, still shutting down barely 10 minutes into a game.

it’s wild that this bug isn’t their priority. 

Does the game stutter for you also on Series X?
My first game was fine but after that every game is stuttering every one-two seconds and especially when passing and recieving the ball.

Escalated to Phil Spencer directly.

Guys this is 100% a Frostbite bug and not your console,  your Series X will inform you if there are heat issues, as a workaround download and play the last gen version while they patch things up.

I swear this happened with Bf2042 (also Frostbite) at launch too with Series X, DICE (who support fb backend for all titles) aren't very familiar with the platform it seems. 

Same happened to me. Not a heat issue. I played all day yesterday and it was fine but then today within the second match it turns off. The screen flashes green then it turns off no warning or anything. Happens in the middle of a game not the menus. Does only seem to happen in UT game modes 

Tried to play two games of UT today. Both times the match got to half-time, the fan sure enough ramped to full speed and then my PS5 shutdown, not even a warning this time, nothing.

Two matches attempted which are now two losses, all out of my control.

I'll tag you again @EA_Mako as we got no response previously, something has to change.

@EA_Cade Could we have some update on this please? I see no sign of this problem even on the Trello tracker. Not to mention a lack of a reply here from you guys.