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EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Re: Error communicating to my ultimate team server on ea fc 24

@BSKhalsa91 

Try clearing the alternate MAC address with these steps:

Go to your Xbox Settings
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

If that doesn't help, try using alternate DNS settings with these instructions:

From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.

If that still doesn't help, try deleting the personal saved data for FC 24. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.

  • Press the Guide button and then highlight the FC 24 tile.
  • Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
  • Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.

17 Replies

  • @EA_Aljo I have tried these steps with no luck. This most likely seems like an issue with my ultimate team account. Can you look into this side of it? It's quite frustrating not having a solution to this.
  • Nope, there is no Oihan Sancet in my team. I don't know where is the bug come from. I had already tried all of the suggestion suggest by you, you support team, youtube video. But still this issue cannot be solve.

  • Try to Swap each player 1 by 1 

    If it works after the last one u swapped try to quick sell that player - u might get the same error so you know who ist the buggy one 

  • @EA_Aljo I have found the problem player to be Lina Magull. What's interesting is I had been using this card for some time and all of sudden it's become the problem card. Thank you for the suggestions.

    How can we be compensated for not being able to play for 4 weeks and missing out on the weekend leagues and rewards?
  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @BSKhalsa91 

    Great. Glad you found the item causing this. As far as compensation goes, I'm not aware of any being available. If that happens, there should be a notice either in game or no our official channels.

  • eliborohov's avatar
    eliborohov
    2 years ago

    Can you help me with the problem what have you done to fix this?

  • atxlax16's avatar
    atxlax16
    Rising Newcomer
    2 years ago

    I’m having trouble connecting to ultimate team. Both the companion app and on my console. It has been consistent the past 24 hours.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @atxlax16 

    Can you connect over a mobile hotspot? This would just be as a test.

  • @EA_Aljo İ try this way and all method ı have greath connection other games and ea fc 24 clubs but only ultimate team ıssues
  • I have the same issue. But I am able to play ultimate team when I am connected to my mobile hotspot. I still am unable to play on my WiFi. Can someone help me with this?

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dhanani2002 

    This is an indication the issue is with your ISP. Please try contacting them to see if they can test for any issues.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @dhanani2002 

    Let them know you can connect on a completely different connection, but not your home connection.

  • Hi there

    I am having exactly the same issue here. Have tried all of the steps in this thread, is there anything else I can do?

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