Re: Fc 24 not loading at all
@EA_Aljo When the game installs it does not even give the icon to say ready to start halfway
Forum Discussion
14 Replies
EA_AljoCommunity Manager
Try deleting the personal saved data for FC 24. To do that, please follow these steps. There is the risk of losing offline saves and changes to settings you've made. Normally, those download from the cloud, but I can't guarantee this.
- Press the Guide button and then highlight the FC 24 tile.
- Hit the Menu button. It's the small one to the right of the Guide button with 3 horizontal lines on it.
- Next, go to Manage game and add-ons > Saved data. Delete the file with your gamertag on it.
I'm heading out for the day shortly so we'll have to pick this up again tomorrow. If you don't want to wait, you're welcome to contact an advisor by opening a case here.
I tried that already too.
- @EA_Aljo Still doesn't work
- @EA_Aljo Still nothing
- EA_Aljo
Thanks for trying. Unfortunately, at this point I'm out of ideas. What I would recommend is going through the suggestions on Microsoft's website here as this could be console related. Their support may also be able to help. If I can think of anything else, I'll let you know.
- @EA_Aljo Support referred me to EA. Could it be a server issue specifically linked to my account maybe?
- EA_Aljo
Did you talk to both our support and Microsoft?
It's possible there could be an account issue, but you already tried another and still had the same problem so I don't think that's the case.
There is one other thing I just thought of. Try using alternate DNS settings. From the Xbox home screen, go to Settings > Network > Advanced settings > DNS settings > Manual. (If Settings doesn't appear on the home screen, select My Games & Apps, then Settings). From there, enter the Primary DNS as "208.67.222.222" and the Secondary DNS as "208.67.220.220". If that doesn't help, try using the google DNS servers which are: primary alt number 8.8.8.8 - secondary alt number 8.8.4.4.
- @EA_Aljo I legit tried both Xbox support and EA. I'm reinstalling the game now and I'll get again.
- EA_Aljo
Sounds good. Let me know what happens.
- @EA_Aljo Still nothing. I think it's to do with the servers not the xbox. Ea has a great game guarantee which is failing right now. This is *
- EA_Aljo
We'll keep an eye out for any server issues. Currently, the vast majority of the playerbase is not experiencing this so it doesn't appear to be a server issue.
- @EA_Aljo xbox told me it is an EA issue nothing to do with xbox as all my other games work that are not EA. I feel EA is failing the great game guarantee.
