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Re: FIX THIS ERROR ASAP! "eaanticheat\Crashdumps\PACKER_1658515_20932.dmp"

I have the same error. I've tried (1 ) Reinstalling EAAntiCheat, (2 ) Enabling Secure Boot, (3 ) Installing Digital Signature for the Game Service Launcher, (4) Re-Installing the EA app (5) Re-installing FC24, (5) Reverting back Windows updates from early February. Unfortunately, reverting back to Windows 10 is not a solution for me; I need Windows 11 for other software I use. From the Crash Dump file, it seems like the EAAntiCheat_GameServiceLauncher is having issues at startup associated with trying to execute a file, but it's receiving an access violation error. This could be due to either the memory address not existing or the AntiCheat not having executable rights at the mentioned address. I've tried disabling firewall protections that could be impeding this (such as App & Browser Control under Windows Security Settings), but with no success.

EXCEPTION_RECORD:  (.exr -1)ExceptionAddress: 00000188f9c75020
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000008
   Parameter[1]: 00000188f9c75020
Attempt to execute non-executable address 00000188f9c75020

PROCESS_NAME:  EAAntiCheat.GameServiceLauncher.exe

EXECUTE_ADDRESS: 188f9c75020

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR:  c0000005

EXCEPTION_PARAMETER1:  0000000000000008

EXCEPTION_PARAMETER2:  00000188f9c75020

IP_ON_HEAP:  00000188f9c75020
The fault address in not in any loaded module, please check your build's rebase
log at <releasedir>\bin\build_logs\timebuild\ntrebase.log for module which may
contain the address if it were loaded.

The Windows version I'm using is Windows 11 23H2 Build 22631.

8 Replies

Kr8_HU
1 year ago
Possible solution on windows11: go to the EAFC24 installation folder (by default "C:\Program Files\EA Games\EA SPORTS FC 24") and there locate EAAntiCheat.GameServiceLauncher.exe. Right click on it and select Properties. Inside the properties select the security tab. There click on edit and in the newly prompted window you can add your user account and give full permission to it. After you do that, close the window, apply changes in properties window, then click OK.
After i switched to windows11 i got every time APPCRASH 0xc0000005 error, but after i made this changes, the problems are gone.
Another solution is manually update the EA Anticheat everytime before you launch the game from the EA App. Locate the installation folder of the game, there you can find an __Installer named folder, and inside it the EAAntiCheatInstaller.exe. Run as administrator, and restore the AC, then click on update button.
Uccnas
1 year ago
Tried both methods. Still doesn't work. See screenshots attached for reference.
Kr8_HU
1 year ago
did you click on the update button after the repair done? i think it's necessary, otherwise it won't work. And looks like you did not select the game from the drop down list.
1. select the game from dropdown list.
2. click on repair.
3. select the game folder after the alert window shows up
4. wait for repair
5. when install success, click on update button
6. wait for it, it can be a bit slow
7. after a few secs the window suddenly gets closed. At this time the AC restarting and you need to wait until you get the "update success" result.

sorry for my english 😁
fiiqskywalker
1 year ago
it doesn't work with me.
any another solutions to resolve this issue?
fiIipz7
1 year ago
If you solved the problem please share the solution here. Just can´t open EA FC 24 due to dump memory error.
tonhazoo
1 year ago
@fiiqskywalker So apparently deleting a file named CryptBase.dll just... fixes it. I'm not sure why but I found it and its worked so far. Hopefully if anyone else has this issue it works. Also if you're using any mods try deleting the ModData folder.

Another note: pretty much this happened because I tried running mods via Frostys WITHOUT running madden spark first so even without mods it just got all bugged out and yeah.... so glad at least some of yall found fixes
daldpald
Rising Newcomer
5 months ago
I had this problem after I decided to play around with mods for Battlefield 1 XD. Your solution helped me, thank you very much.
Radyjko20
Rising Newcomer
19 days ago
can confirm deleting CryptBase.dll fixed it tor me!