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EA_Pulsar's avatar
EA_Pulsar
Icon for Community Manager rankCommunity Manager
2 years ago

Re: missing coins/coin swipe

Thanks @OldTreeCreeper 

@heyouhola 

If you have lost your coins, it could be due to two reasons. Firstly, your account might have been hacked, and your coins might have been removed by someone else. Secondly, our Terms of Service team might have taken action after finding that you have broken the game rules. I'd recommend checking your email or your account for any messages regarding the coin removal, as our TOS team always sends an email to confirm it. 

  

If you need more information, please get in touch with our support team via chat. They will assist you further by providing additional information and investigating the matter. To get in touch with support, you can follow these steps: 

  

Visit https://help.ea.com/help/faq/using-ea-help

1 Reply

  • I feel like those aren't the only two options. There's a very real chance there's a bug in the code.

    Can you please send me my full transaction history along with beginning and ending balances? That will clear up the issue.

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