Forum Discussion

Re: My earned pack isn't showing in the Store but I see a red number notification.

I have unlocked several packs that are not showing in my pack  section. The number shows 4 packs, but I only see 1 pack. I know at least were two bronze packs I got from opening bronze packs, and I think at least one gold pack from the same method. I am adding a screen shot for proof. Any timely help would be appreciated. Thanks

4 Replies

  • AlbieVC's avatar
    AlbieVC
    Seasoned Rookie
    2 years ago

    Same here. Unlicked a pack earlier today while using Companion and never showed up. Photo shows 2 packs but  orrectly says 3 by My Packs.

  • I have this same issue I got a free pack inside of a 25k pack but it's not showing up 

  • Other day I earnt a pack through objectives I believe, whilst I had rewards in “my packs” category already. So I go in and it says 4 but in reality there’s only 3, I open 3 and it says 1 but there isn’t anything

    i tried deleting the app and reinstalling and I tried deleting the game off my PlayStation 5 and re-downloading and it’s still not gone.

  • xJK03's avatar
    xJK03
    2 years ago

    Hi,

    Ever since I've claimed a reward from the Nike Level Up promo, there has been a item in my store that I can't seem to claim. Or there isn't even an item to be claimed. When I go into the store it just brings me to the normal pack menu. But the red 1 keeps showing next to toe Store menu. (see attached)

    Any way to fix this?

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