Re: My earned pack isn't showing in the Store but I see a red number notification.

Platform: PS4 

Please specify your platform model.

What is your Gamertag/PSN ID/Switch ID? scottygj

Name of the pack and how it was obtained: Gold pack, was part of a gold-tier pack redemption (Can't remember the specific pack)
Does it appear in the game or on the UT web app: error appears in-game, on web app, and on iOS companion 

Can you tell us the date (MM/DD/YYYY) that you saw the bug? Sunday, September 24
What time did you see the bug? (HH:MM AM/PM) 11pm est
What is your time zone? est
How often does the bug occur? ongoing since first occurrence 

If possible, send us a screenshot of the error.