EA_Solaire
Community Manager
Community ManagerRe: Unable to log on to UT
Heya @Loang91
What's the exact error you're seeing, and what platform are you playing on?
Forum Discussion
4 Replies
I am on the PS4 platform.
It says "Connecting to ultimate team is not possible at this moment" then brings me to a page with a box saying "Unable to connect to FUT"- EA_Solaire
Thanks for those details, let's try the following:
- Try a full power-cycle on your console and router/modem
- Please run through the connection guide here as well as the guide from PlayStation
- Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Restore the Licenses on your console
- Check that you have an open NAT type on your console
If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.
Hi tried all the steps, not working
I’m playing on ps5
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