Stuck after kick off

Product: EA SPORTS FC 24
Platform:Steam-PC
Please specify your platform model. Steam - PC
AMD or Nvidia Model Number Gtx 1660 super
Enter RAM memory size in GB 16
Which mode has this happened in? Kick off
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Every time I finish a match I can't go back to the start menu, it stays stuck on a training field screen and there is no way to get out except by closing the game and losing all the progress.
What happens when the bug occurs? I can't go back to the start menu, it stays stuck on a training field screen and there is no way to get out except by closing the game and losing all the progress.
What should be happening instead? Return to home menu

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 Every time I finish a match I can't go back to the start menu, it stays stuck on a training field screen and there is no way to get out except by closing the game and losing all the progress. 

I just bought the game, I already did the data verification and everything, if this is not solved I will have to ask for a refund.