Stuttering on XBOX Series s

Since the release, the game keeps stuttering during both online and offline matches. The issue is not related to any connection issue (I use a cabled connection with a top tier internet provider). ...

technical issues

EA_Shepard

Community Manager

2 years ago

@Kreeznana Hey, which game specifically are we having an issue with?

Kreeznana

Not applicable

2 years ago

@EA_Shepard hello! I have this issue on EA Sports FC24. I now realise I posted in the wrong section, apologies about that.

EA_Shepard
Community Manager
2 years ago
@Kreeznana No worries. Going to swap you over to the right boards and get you some help on this one. See if the following help out with this one first and we will go from there!

Quit all running Apps (For Series X|S consoles)

Remove any connected device, or additional USBs from the console then restart the Xbox and check for updates

Persistent Storage

Go to settings > Select Device & Connections > Then Blue-Ray

Select Persistent Storage > Clear Persistent Storage

Alternate Mac:

Go to settings > Select General  > Then Network settings

Go to advanced settings > Alternate Mac address > Select clear

Select restart

Let's try clearing out corrupted files. From the main in-game menu, navigate to Customize > Profile > Delete to bring up the game's file list. Delete all files except Online Pro-files, and Any files with Career or Journey in the name, These are Career or Journey Mode saves and will not be re-downloaded.
- Kreeznana
  Not applicable
  2 years ago
  @EA_Shepard wonderful, thank you for the very detailed answer and for your help. I will be sure to try all these tips out. Cheers!
  - EA_Shepard
    Community Manager
    2 years ago
    @Kreeznana You are most welcome!
- jamiedrama
  Not applicable
  1 year ago
  Hi, I’m having this issue for any online game in FC24, for about the last 6 weeks.
  tried above steps, clearing everything, unplugging everything but still nothing works. Even tried being wireless and connected direct but makes no difference. Help!!
  - Kreeznana
    Not applicable
    1 year ago
    @jamiedrama wrote:
    Hi, I’m having this issue for any online game in FC24, for about the last 6 weeks.
    tried above steps, clearing everything, unplugging everything but still nothing works. Even tried being wireless and connected direct but makes no difference. Help!!
    What eventually really helped me solving this issue was changing the setting of my Xbox Series S from 4k to 1080. Doing so helped me getting rid of the stutter (although every now and then I still have some slight lag during the gameplay).