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Ike_437's avatar
Ike_437
2 years ago
Solved

Switch parent controls for Ultimate Team

I would like to allow ny son to play Ultimate Team in FC24 on his Nintendo Switch.

I have parental controls but on the Nintendo Switch Parent Control app I've removed restrictions, and his EA account is linked. 

I cannot see what else we need to do?

We keep getting the same error that other users have reported, and I can't work out why since age restriction on online play is meant to be controlled for Switch by the parent controls.

Has anyone had similar issue? 

technical issues
  • EA_Solaire's avatar
    EA_Solaire
    2 years ago

    Hi there @Ike_437 

    If you've set this account as an underage EA or Nintendo account, this account will not be able to access any online features as underage accounts are restricted from using online features for most games. 

    There isn't a way to change these details or access online features until the account is old enough to use a full unrestricted account instead. You can read up a bit more on these restrictions in the article here. 

3 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there @Ike_437 

    If you've set this account as an underage EA or Nintendo account, this account will not be able to access any online features as underage accounts are restricted from using online features for most games. 

    There isn't a way to change these details or access online features until the account is old enough to use a full unrestricted account instead. You can read up a bit more on these restrictions in the article here. 

  • Ike_437's avatar
    Ike_437
    2 years ago

    Thanks for the reply. 

    That article states that for Nintendo Switch, 

    "All EA titles follow the Nintendo Switch Parental Controls™."

    Initially all he wants to is get the latest squads, it's a bit rubbish that Manchester City for example doesn't have Doku. 

    And it seems unfair he isn't getting the basic experience of having correct teams, just because he's under 13.

    Inhave parental control, I have a spending limit. He just wants to use the free features. 

  • Stay_Puft_Marsh's avatar
    Stay_Puft_Marsh
    2 years ago

    I am having the same issue - my 10 yr old can not access ultimate team. I had him log into his sisters account who is 13 and still can not access it, even though she is set to be able to play games that are rated 21+. Seems to be an issue with EA, how can we rectify this? Seems you all are only looking at if it is a child account and nothing more.

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