TOTS PACKS MISSING

Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5 Digital Edition
What is your Gamertag/PSN ID/Switch ID? Lazyric
Which mode has this happened in? Ultimate Team™
Which part of the mode? Rivals
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/02/2024
What time did you see the bug? (HH:MM AM/PM) 4pm
What is your time zone? CST - GMT - 6:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Save packs for awhile maybe? I had the packs for 2 weeks+ maybe
What happens when the bug occurs? All packs gone
What should be happening instead? Packs should have stayed

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Was saving packs for TOTS, went on vacation 4/27 and came back about a week later and the hundred packs I was saving jus disappeared from my store