Tradeable players gone

I still didn’t get my reward after I purchased an offer to gems, I don’t understand I paid and did all the process but didn’t get anything.. 😤

[Removed, please do not post this - EA_Barry] Is my Id.. 

Name: Ereey

@eirikfedje 

For missing items, please make contact with an EA Game Advisor for assistance.

Click the following link to get started:

https://help.ea.com/help/faq/using-ea-help/

Thanks.

I completed task however i didn't get the reward