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nick2544's avatar
nick2544
Not applicable
2 years ago

Unable to connect to EA servers

I’m in the same boat as everyone else, it’s been 3 days and I still can’t connect to EA servers, Internet is completely fine (120mbps download) I’ve restarted my router and PS5 multiple times, cleared cache and everything else and still no solution and I can play other games like Rocket League and Call of Duty perfectly fine and no issues, I also switched to my mobile hotpot and it’s logged into to EA servers and Ultimate Team fine but obviously the games are laggy with 100+ ping. My friend who lives 10 minutes away from me even logged into my account on his PlayStation and opened my packs for me and everything was fine for him yet I can’t even log into EA servers. As with other people that are having this issue I’m also with Southern Phone Company in Newcastle Australia and obviously it’s no issue on their end considering our internet is completely fine so it’s obviously an issue with EA. It’s just really frustrating paying all this money for a game and not being able to play online, Please get this issue fixed ASAP @EA_Groguet 

2 Replies

  • @nick2544 I truly understand the frustration you're experiencing, especially after investing in a game you're excited to play. It's evident that you've done extensive troubleshooting on your end. It's peculiar that your friend, who's geographically close to you, can access your account without any issues, while you're facing connectivity problems. Given that others in your area with the same internet provider are encountering similar issues, it seems to point towards a potential communication breakdown between EA servers and Southern Phone Company in the Newcastle region.

    Rest assured, your detailed feedback is invaluable for addressing such concerns. I would recommend reaching out to EA's dedicated customer support with all these specifics. They will likely escalate the issue to the appropriate team to investigate the connection between the ISP and EA servers. In the meantime, please continue to monitor any updates from EA on this matter, as they are usually swift in resolving such widespread issues.

    Thank you for your patience and understanding, and I sincerely hope this issue gets resolved quickly so you can enjoy your game to the fullest.
  • xNani6's avatar
    xNani6
    Not applicable
    2 years ago
    @nick2544 yeh mate not just newcastle also here in Sydney. All of the people with this issue are using Southern Phone or a partner of theirs in some way. No FUT for 3 days now and if ur on pc you can't load certain games. Weirdest thing i've ever seen.

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