Hi there, @jasglockk
It looks like this might be account related. Please open a case here with an advisor so they can assist with this. Thank you.
Hi again,
I've spoken to advisors for over 2 weeks almost on a daily basis - and despite everything they have tried on their end nothing has worked.
I would appreciate if this could be addressed on an individual basis, as no one is able to point towards either a connection or an account-related issue - and again the fact I'm able to connect to the FC servers from another EA account w/ no ISP restriction is enough to prove that the issue is from the company's end.
I have purchased in-game content and it is not acceptable that I'm prevented from accessing it because of an issue that does not depend on me.
Community ManagerSince you can connect on another account just fine, that means this is an account issue. We can still go through some troubleshooting though.
Did you try a wired connection?
Try deleting the personal saved data for FC 24. It's possible you could lose any offline saves and changes to settings. Normally, those will download from the cloud, but I can't guarantee that will happen. Go to Settings/Storage/System. Locate FC 24 and delete the saved data.
Hi again,
Thanks for your answer.
I had previously switched my PS5 to wired connection and it didn’t fix the issue. Also deleted personal saved data multiple times and it didn’t yield anything.
I guarantee I’ve exhausted the vast majority of troubleshooting steps - I listed most of them in my initial post.
I still believe this requires attention from the game team on an individual basis - otherwise I genuinely don’t see how this would be fixed
Community ManagerI agree this is an account issue. I'm very sorry to say, there is nothing I can do to help with this. You'll need to again contact an advisor for assistance. It looks like you still have a case waiting for a response so it would be best to contact the advisor again through that case.
Same thing started happening to me and I have tried the same steps you did to fix it but it doesn’t fix. My cabled and wireless connections are both very good but can’t access fut. I have spend money on that account. I can play apex and the other ea games. Please help
