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The_ultimate_GY's avatar
The_ultimate_GY
10 months ago

Unable to Launch FC 24 due to faulty(?) anticheat

Product: EA SPORTS FC 24
Platform:PC
Please specify your platform model. EA app - PC
AMD or Nvidia Model Number NVIDIA GeForce RTX 3060 Ti
Enter RAM memory size in GB 16
Which mode has this happened in? Practice Mode
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By reviewing dump files for anticheat
What happens when the bug occurs? A popup screen appears to say there is error code E0670A01 and there is a hardware error. It usually appears twice and sometime the FC 24 splash screen is displayed before the second popup. The game never starts as anticheat crashes and returns to the EA Desktop
What should be happening instead? The game should be launched

‌

This problem has been ongoing for over 4 weeks now and I have involved Support from HP, Microsoft and EA. The EA support has pointed me to self help guides on the EA Help site but none of these resolve the issue.

FC24 was working fine until about 4 weeks ago, at this point the E0670A01 message started appearing

 

and the following has happened since then.

  • A number of EA cases have been raised
    • Case #178599121
    • Case #179135022
    • Case #180214171
    • Case #180331954
  • The OS has had the following done to it:
    • Clean boot
    • Reinstall preserving Apps and files
    • Complete fresh install of Windows 11 23H2
    • New factory build install of Windows 11 21H2 - Errors on this and after updating to current version
  • The hardware has had the following done to it:
    • Replacement Graphic card
    • Replacement Wifi and Bluetooth
    • Replacement SSD (hence Factory build install)

Despite all these actions the one constant is the E0670A01 error from anticheat. HP have had the PC twice for repair but the error persists.

All signs say Hardware error but HP are unable to find one, they have stressed the machine with the Heaven Graphics benchmark but that shows no issues. I don't know how useful that is as it's based on DirectX 11 and FC24 is DirectX 12. However the error occurs before the game is launched so not clear this is a graphics problem.

It's not an account issue as I can run FC 24 on a laptop and anticheat allows the game to launch, the spec of the laptop means it is unplayable but it proves the account is OK.

Basically there is some incompatibility between my PC and EA anticheat that was introduced just over a month ago. Have there been changes to anticheat in that time, if there have is there any way to use the previous version to confirm whether it is anticheat causing the problem?

If this is a real hardware issue (that HP can't detect) is there any further information Anticheat can provide on what hardware check/operation was being performed at the time the error occurred?

The bottom line is I can't prove it's a hardware error if HP can't find it. If your anticheat is finding something tangible I can take this problem back to HP and get them to focus on the hardware area being checked when anticheat fails.

The dump files I've tried to attach seem to have anticheat accessing areas of memory it doesn't have access to so this could be a bug or could be invalid data being returned from a hardware interface.  I'm unable to attach .dmp or .zip files, so how do I attach dumps?

I've placed the dumps onto OneDrive and they can be accessed using the following link: eaanticheat.Crashdumps.zip

Help me Obi-Wan, you're my only hope!

bug

12 Replies

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  • The_ultimate_GY's avatar
    The_ultimate_GY
    10 months ago
    @Nalchic HP updated all drivers on Saturday via Windows Update and also went direct to NVIDIA to get their latest drivers. They also cleaned up any old ones that may have been laying around (unlikely since it was only re-imaged 10 days before), before installing and running the Heaven Graphics Benchmark.
  • Nalchic's avatar
    Nalchic
    Hero+
    10 months ago
    @The_ultimate_GYT So my friend had exact same error message, what we did is formatted all SSD and installed win 10 from official site, then it worked fine.
  • The_ultimate_GY's avatar
    The_ultimate_GY
    10 months ago
    @Nalchic How did your friends system compare to mine (details in the attached msinfo file)?
    Did they have the problem from the day they first installed FC24 or did it just stop working (My son had been using it for several months before getting the error)?
    Any particular reason why your friend went to Win 10, is their machine not supported for Win 11?
    As part of the debugging steps I disconnected both drives in my PC and connected another which I did an official Win 11 install on, but it still had the error.
  • Nalchic's avatar
    Nalchic
    Hero+
    10 months ago
    @The_ultimate_GYT The problem appeared on PC with r5 5600x and rtx2070 super. I would never use win 11 for fc24, seems to have much more problems with game. And yes at some point the game just stoped working, showing the message you mentioned.
  • Nalchic's avatar
    Nalchic
    Hero+
    10 months ago
    Go into task manager -> details and set affinity for both faceitclient and faceitservice so that they work on only a single CPU (for example CPU 0) and do it every time you open up faceitAC.

    Found this solution for faceitAC, may be it will work for ea ac as well.
  • The_ultimate_GY's avatar
    The_ultimate_GY
    10 months ago

    @NalchicThanks for the suggestions. Unfortunately the EA AntiCheat only starts up when the FC 24 game is launched so there's no time to set the Affinity before the crash happens.
    I've also tried running Windows 10 but get the error the moment the FC 24 installation completes.

    I really need to know what is failing in the AntiCheat so I can focus my attention in the correct area.

  • The_ultimate_GY's avatar
    The_ultimate_GY
    10 months ago

    @Nalchic Although the EA Anticheat doesn't run until you launch the game you did give me an idea of something else to look at.

    So, I changed the boot configuration to reduce the total CPUs available from 16 down to 4.

    After a restart I was running with only 25% of my CPU available but I didn't get the error and the game could launch.

    It also worked with 50% of my CPU (8 processors) available at boot.

    I'm definitely thinking I have a CPU issue now as problems with Valorant also go away with fewer CPUs.

    The kicker was at 14 CPUs, the system does an immediate BSOD reporting a CRYPTO LIBRARY INTERNAL ERROR.  Recovery mode and bcdedit is required to make the system usable after this.

    So Valorant works fine until it goes above 12 CPUs and FC24 is fine up to 8.  With 10 and 12 FC 24 fails to load but no Hardware error reported by the Anticheat.

    Been in contact with HP again and waiting to hear back (discovered this just after they closed their help lines on Friday) but I think there could be light at the end of the tunnel.

    Thanks for the inspiration.

  • Nalchic's avatar
    Nalchic
    Hero+
    10 months ago
    @The_ultimate_GYT I had same problem with r5 3600, just gave me bsod. Changed cpu, no problem since then. Unfortunately cpu was the last thing I blamed, since I never had the problem with them before. But it appears, cpu now days are not that reliable.
  • wisestmaw0q's avatar
    wisestmaw0q
    10 months ago

    Considering you managed to BSOD the operating system without any anticheat and a completely valid configuration, I think this is not an anticheat issue. It probably is CPU.

    Regarding your initial post about the error message: Stating falsehoods in an error message is worse than being vague, and hardware errors can stem from really any component. So with such an error message, EA is probably playing it safe. They most likely suspect CPU issues are prevalent considering overclocking is explicitly called out as a possible cause, but you'd be more mad if it directly said it was a CPU problem and it turned out to be actually a RAM issue.

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