Forum Discussion

0riginalCrazyT's avatar
2 years ago

UT - keeps kicking me out after game ends

Hi everyone,

Struggling to play ultimate team at the moment as after any game ends it says unable to process the request and kicks me from ultimate team.

The games ended at full time and still does this. Looking for any advice, my connection is really good so think may be to do with the game

any help appreciated 

5 Replies

  • Hey,

    have left a couple early this morning but wasn’t a large amount of games I thought. Do you think could be that? And what would the remedy be? Just wait a period or?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @0riginalCrazyT,

    I don't know what the exact numbers would be, but I do know that if you leave a good few matches soon after each other you get a sort of soft ban that causes the exact behavior that you're describing. Typically they only last 24 hours, so if you just stay off UT for about a day it should start working perffectly again.
  • Thank you for your help

    just to clarify do I need to stay off Ultimate team in its entirety or just avoid starting games?

  • Sounds like a soft-ban to me.

    Play a full offline game in Ultimate Team and this will resolve itself.

    A friend of mine simply did a friendly against my team and it fixed it.

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