Forum Discussion

2 years ago

Solved

White Screen - Ps4

Product: EA SPORTS FC 24 Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 Pro What is your Gamertag/PSN ID/Switch ID? Which mode has this happened in? Kick off ...

bug

EA_Solaire
2 years ago
Hey there @tbeer8

Please give the following steps a try to clear these errors up:

Try a full power-cycle on your console and router/modem

Please run through the connection guide here as well as the guide from PlayStation

Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)

Restore the Licenses on your console

Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.

EA_Solaire

Community Manager

2 years ago

Hey there @tbeer8

Please give the following steps a try to clear these errors up:

Try a full power-cycle on your console and router/modem
Please run through the connection guide here as well as the guide from PlayStation
Change your DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Restore the Licenses on your console
Check that you have an open NAT type on your console

If these steps don't help, please run the Connection Quality Report and attach the results to your post so we can investigate further.

olibog2012
Seasoned Newcomer
2 years ago
When opening FC24, screen turns white. Background sound is on, but completely white screen. I tried all suggestions above, does not work.
- olibog2012
  Seasoned Newcomer
  2 years ago
  According to chat GPT (but these suggestions does not help):
  A white screen on EA Sports FC24 (formerly FIFA) on PS4 can be frustrating, but there are several troubleshooting steps you can try:
  Basic Troubleshooting:
  Restart your PS4: Completely power off your console, unplug it for a few minutes, and then plug it back in and restart.
  Check for Updates: Ensure that both your PS4 system software and EA Sports FC24 are updated to the latest versions.
  Rebuild Database: Go to PS4 Safe Mode (hold the power button until you hear the second beep), and select "Rebuild Database." This can help fix corrupted files.
  Reinstall the Game: If the problem persists, try uninstalling and reinstalling EA Sports FC24.
  Additional Steps:
  Check Internet Connection: Make sure you have a stable internet connection, as the game requires online access.
  Reset Router: Restart your router to see if that resolves any network issues.
  Restore Default Settings: In PS4 Safe Mode, choose "Restore Default Settings." This will reset your PS4 settings to their defaults, potentially resolving the issue.