Wrong reward from 87-rated squad submission in Weekly TOTS Pick SBC
Product: EA SPORTS FC 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your Gamertag/PSN ID/Switch ID? wesnanotoko (PSN)
Which mode has this happened in? Ultimate Team™
Which part of the mode? Squad Building Challenges
Can you tell us the date (MM/DD/YYYY) that you saw the bug? 05/22/2024
What time did you see the bug? (HH:MM AM/PM) 01:15 AM
What is your time zone? CTT - GMT + 8:00
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? I submitted the 87-rated squad for the newly released Weekly TOTS Pick SBC via the web app and saw notification that I received the Mixed Pack for completion. However when I went to the Store, I could not find the Mixed Pack and instead saw that I was wrongly given a 1 of 3 85+ Player Pick instead. This should not be the case because the Player Pick only requires a 84-rated squad. As such I had to submit another 87-rated squad in order to complete the Weekly TOTS Pick SBC (which I originally intended to complete).
What happens when the bug occurs? I was provided with a reward that was completely different and much cheaper than the SBC I intended to complete. As a result, I had to re submit another expensive squad (and should hence be compensated).
What should be happening instead? I should be provided with the right reward from the beginning.
I submitted the 87-rated squad for the newly released Weekly TOTS Pick SBC via the web app and saw notification that I received the Mixed Pack for completion -- this essentially indicates that I successfully completed submission of the squad for half the Weekly TOTS Pick SBC.
However when I went to the Store, I could not find the Mixed Pack and instead saw that I was wrongly given a 1 of 3 85+ Player Pick instead. This should not be the case because the Player Pick only requires a 84-rated squad.
As such I had to submit another 87-rated squad in order to complete the Weekly TOTS Pick SBC (which I originally intended to complete).
