Forum Discussion

miths1992's avatar
miths1992
2 years ago

you lost your connection to your opponent seasons

Product: EA SPORTS FC 24 Platform:Sony Playstation 4 Please specify your platform model. Sony PlayStation 4 What is your Gamertag/PSN ID/Switch ID? mithun-airani Which mode has this happened in? ...
bug
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@miths1992 

Thanks for those details. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

miths1992's avatar
miths1992
2 years ago

Added the images

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @miths1992 

    It looks like your problem is being on a wireless connection. Can you switch to a wire or is your router too far away? If it's too far, can you move close enough to use a wire just to test it out to see if there's a difference?

    • miths1992's avatar
      miths1992
      2 years ago

      Thank you for the reply.

      I have tried to move the router closer to my PS.

      Could you suggest whats the ideal score Connection Quality Report?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @miths1992 

        Were you able to move close enough to use a wire?

        Anything under 99 indicates a potential issue.

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