Community ManagerYou're not pinging the servers you're playing on. The routing your ISP is taking could still generate packet loss.
As a test, try connecting your console to a mobile hotspot. I'd like to see if there's a difference when you're on a different connection. However, it will most likely also be a poor connection due to being wireless. It still would be good to test though.
I know that, I am not pinging EA servers where I am playing on. (EA will not share these details). I mentioned earlier also, these Ping Test, Live stream, Live match etc. I have used as an example to eliminate issues with my Internet.
I will give it go with mobile hotspot experiment too and let you know results in few days.
Meanwhile can you please check from your side, why game disconnection happening with very small packet loss? what is a threshold for game disconnection when Internet connection active?
If you scroll through AnswerHQ forum, you will find enough threads which suggest that lots of users are having these game disconnection even though their Internet connection working.
