Community ManagerI knew higher packet loss was going to be possible. Are you also disconnecting when playing over a mobile hotspot?
Did you power cycle your equipment when switching to a wire? If not, please follow these steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
If that still does not help, please run the Connection Quality Report again so I can see what your wired connection is like.
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
@EA_Aljo Yes, all 7 games I tried on mobile hotspot got disconnected.
One more thing I notice is, Ping captured by CQR in 2nd last match is above 130. But in-game, it was between 30-75ms.
Community ManagerUnfortunately, I'm out of ideas at this point. I still believe this is an issue with your ISP or equipment. I'm not currently aware of any issues on our end that are causing disconnects. You can also try contacting an advisor by opening a case here to see if they have any other ideas.
Thank you for your time in this matter. Answer is within your last comment - "I'm not currently aware of any issues on our end that are causing disconnects."
I have already shared possible steps to reproduce this issue few days back. I am reiterating again, Issue is not with My Console/Internet or EA servers. There is whole lot of internet world which sits between console and ea servers, this is probably causing issue here. There is some kind of Throttling. Load balancing or anything of that sort happening for FC24 game connection. FC24 game works perfectly fine when there is LAN network or dedicated ISP line. Problem happens on Home based fiber/broadband connection. If you could share that with your game tester, they must be having appropriate test cases for this scenario.
Some more recent threads I came across on this forum for your reference-
https://answers.ea.com/t5/Ultimate-Team/Whats-up-with-the-disconnects/m-p/13526000#M20322
