Product: EA SPORTS FC 24Platform:Sony Playstation 4Please specify your platform model. Sony PlayStation 4What is your Gamertag/PSN ID/Switch ID? mithun-airaniWhich mode has this happened in? Seasons (Head to Head)How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? Cannot play Seasons. Does not even startWhat happens when the bug occurs? Connection gets lost. Cannot play SeasonsWhat should be happening instead? Should be connected and play the seasons matchesShould be connected and play the seasons matches

Hey! thanks a lot for the reply.I have tried these steps.Restarted the router multiple times, restarted my Playstation, restarted FC24, reinstalled FC24.None of these steps have helped me.PS : I usually have 250-300Mbps Internet.

Hi there, @miths1992 Thanks for reaching out to us. I'll try to help with your connection issue. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.

@miths1992 Thanks for those details. I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

@miths1992 It looks like your problem is being on a wireless connection. Can you switch to a wire or is your router too far away? If it's too far, can you move close enough to use a wire just to test it out to see if there's a difference?

you lost your connection to your opponent seasons

43 Replies

EA_Aljo
Community Manager
2 years ago
@sanket_360

Have you contacted your ISP to see if they are noticing any issues with your connection? That would be the first thing to do.

You also can try using alternate DNS settings with these instructions. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4.
sanket_360
Hero+
2 years ago
@EA_Aljo Yes, I contacted several times my ISP provider. But they dont see any packet loss on their test tools. Only EA connection report shows packet loss. This is only proof I have and ISP not considering EA connection report as valid test.
Is there any other way (or site) to verify these parameters - packet loss, jitters etc?

I will try DNS instructions you mentioned above next few days and will let you know the outcome.

Thanks again for inputs.
sanket_360
Hero+
2 years ago
Hi@EA_Aljo
As per your instructions, I changed DNS settings and tried for 1 month.
Below are my findings-
1. Connection score on EA report improved than previous score (above 95% now)
2. I didn't observed any significant difference in Packet loss stats. (kind of mix stats)
3. Whenever packet loss stats record 0.15 and above, match disconnected in game. Same time on my laptop live match/live stream running and no delay/lag there.
4. Matches which are disconnected during last one month, few seconds before I have seen red square symbol of packet loss (max 2-3 seconds).
5. I tested packet loss of my Internet using other 2 options too - First one using command line and 2nd one using packetlosstest site. Both gives me zero packet loss. Only EA connection report records packet loss.
6. Another observation is, even though live match, live stream etc. running properly without any delay/lag; FC 24 game gives error saying check your home network. This happens quite frequently even when I am doing menu stuff or playing squad battle game.
Please let me know if you need more information this.
EA connection report score as on 28 Feb 2024
Match History stats
Packet loss test using command line on windows machine
Packet loss test using packetlosstest site
Some of disconnects during menu and squad battle games-
Anmguedes
2 years ago
In my case I already did all connection stuffs and still having the same issue.
All games in my console are working super fine, the only one that is having connection issues is EA FC, AND only in UT. I f I try to play career mode for example, I can do it easily.
Please, could you check the UT servers connection?
EA_Aljo
Community Manager
2 years ago
@sanket_360

Do you still have the same issue if you don't live stream while you play?

@Anmguedes

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
sanket_360
Hero+
2 years ago
@EA_Aljo Yes, I have issues (i.e. frequent disconnect and delay/lag) irrespective of live stream on/off.

FYI - I dont stream myself, I watch live stream or live match along side, just to verify it is issue with my Internet or not.
EA_Aljo
Community Manager
2 years ago
@sanket_360

When you are doing the packet loss tests that aren't part of the CQR, where are you getting that IP from?
sanket_360
Hero+
2 years ago
@EA_AljoWhat do you mean by CQR?

For command line test, I used Google DNS and Cloudflare DNS IP address.
For packetlosstest website test, I used default settings available on website.
Anmguedes
2 years ago
Here it is. Please, let me know if you need anything else.
EA_Aljo
Community Manager
2 years ago
@sanket_360

CQR = Connection Quality Report

Ping tests are going to vary depending on the location of the IP you're pinging. So, they aren't going to be an accurate representation of your connection to FC 24. Your CQR shows a fair amount of packet loss. That is coming from your ISP or equipment. Also, streaming while playing can have an effect on your packet loss. Any other devices that are connected to the same network are using up bandwidth. Especially when streaming media while you play. Have you tried not streaming anything and disconnecting other devices to see if there's a difference?