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ZetsumaTM's avatar
ZetsumaTM
Not applicable
2 years ago

Cannot open store

As the title says, I cannot open the store on console (Xbox series X). Ever since I recovered my evolution card I cannot access the store.
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

Hi there, @ZetsumaTM 

What is happening when you try to access the store?

  • ZetsumaTM's avatar
    ZetsumaTM
    Not applicable
    2 years ago

    I attached screen captures of it!

    Thanks

    • EA_Aljo's avatar
      EA_Aljo
      Icon for Community Manager rankCommunity Manager
      2 years ago

      @ZetsumaTM 

      I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

      • ZetsumaTM's avatar
        ZetsumaTM
        Not applicable
        2 years ago

        I tried, but no change. I think it may be related to that evo card I have stuck in my unassigned - that’s when the problem started.

        Any help would be awesome! Im trying to buy some

        packs to get kdb!

        Thanks

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