Cannot open store
As the title says, I cannot open the store on console (Xbox series X). Ever since I recovered my evolution card I cannot access the store.
Forum Discussion
EA_Aljo
Community Manager
Community ManagerI'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!
I tried, but no change. I think it may be related to that evo card I have stuck in my unassigned - that’s when the problem started.
Any help would be awesome! Im trying to buy some
packs to get kdb!
Thanks
- EA_Aljo
An advisor will need to investigate the stuck item. To get in touch with one, please open a case here. Thank you.
I have tried many times with the help and it really just goes around in circles - the conclusion that I’m getting is that no one can do anything.
I’ve additionally posted on the evo forums, but until you’ve responded I wasn’t even sure the forums were being monitored - which is to say I really appreciate you trying to help.
Just bummed out because I have saved so many packs to get my 87 kdb (w/1400 games) upgraded with the fb version and can’t open any packs.
The stuck evo is also one of my favorites (86 Alvarez, who is way better than the 87) which I run in my full city team which isn’t particularly meta, but gets me to d2.
It’s very frustrating 🙁
It’s been weeks and I’m just trying to enjoy the game…
- EA_Aljo
Does the store work from the companion app?
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