Cannot open store
As the title says, I cannot open the store on console (Xbox series X). Ever since I recovered my evolution card I cannot access the store.
Forum Discussion
Seemingly yes, but looks like I would have to quick sell the evo card I’m trying to recover. Missed my window for packs anyway 🙁
Honestly, I would just love to hear that the team is actually working on fixing the bug that is preventing me from sending my evo to the club so that I can have the card I want, and open packs.
It’s really hard as a player base to be screaming into the void feeling like we aren’t heard, especially when we don’t have access to things we specifically paid to use.
I reached out to support again, and all they do is send me instructions on how to use the quick sell recovery feature over and over again.
But hey, even with the squad missing some
key cards I managed to get to D1.
If there is anything you can do to escalate this issue and provide feedback, that would be awesome. There are a bunch of threads in the evo section that need a little tlc.
Thanks 🙏🏽
EA_Aljo
Community Manager
Community ManagerDid you try to evolve another card of the same player?
Hey! Correct, I cannot evolve the base gold anymore (even when the evo was quicksold). See the detailed story below:
I cannot send my evo 86 alvarez back to my club after quick selling
Additional context:
I quick sold this card so that I could try a different evolution chain. I ended up not being able to complete the new evo, so quick sold that card in order to bring back the 86. I could not send it to the club. Afterwards, I realized I didn't claim a part of the evo chain for the new evo, so claimed it thinking that was the problem (that card was already quick sold). That didn't help. I waited for the new evo to not be recoverable to see if that was the issue, but there was no change.
Additionally, I tried to evo the base gold alvarez in a separate evo (pick it up / champs), but it gives the "An unexpected error has occurred. Please try again" error, which is the same as when you already have an evolved version of a card.
I suspect that the evolution that I claimed when the new evo was already quick sold is being seen as a card in my club, despite the fact that I cannot see that card. I think that that card needs to be purged somehow?
Wanted to check back in to see if you have any additional guidance!
- EA_Aljo
Hello, @ZetsumaTM
Apologies for the late response. We're aware of this issue and currently investigating. You can keep an eye on this thread for updates.
Featured Places
