Forum Discussion
102 Replies
- EA_Aljo2 years ago
Community Manager
Hi there, @AlexRiv90
Thanks for reaching out to us. I'll see if I can help find out what's going on. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.
Hello i have the same situation here. I did a lot of friendly match with my friend and both of us can play rivals and other stuff but at the end it always says that we are disconnected from ultimate team. I'm just trying to do one objective but this bug is ruining and denying me to play the game actually. Shall i have some help too ?
Hello, I have the exact same problem (i am the friend of kikimarou), can we both have help please ? It is extremely annoying that we can't play
I have this issue, i am getting booted after every game i play for about three hours now.
It won't give me the list of matches as I was only able to play one rivals match and then disconnected from all but one Squad Battles game.
However I just selected to share the usage data in the online settings so can try again to see if it registers.
I used an online score calculator and it shows that my connection is very strong and in line with what is expected (please find the screenshot attached)
I am also experiencing the same thing right now. It was all good till now where i cant even complete a game of squad battles. Please fix this asap cos i would like to finish the evolutions and objectives asap. Its not my connection issue as every other game has no problems only fifa
- EA_Aljo2 years ago
Community Manager
You may need to keep playing to get more data, but it also looks like your ISP is experiencing packet loss. Most likely, that's where the issue is. Which platform are you playing on?
Can you also answer to all of us ? You see we are few to have the exact same issue. Me and kikimarou are playing on pc.
- EA_Aljo2 years ago
Community Manager
Yes. I can. I responded to @AlexRiv90 because they ran the test I requested in my previous response. If you can run that test, I'll go over the results and try to troubleshoot this.
This is what happen when i play against computer or in rivals. It's french but it means : "The EA servers can't treat your demand. May you try again later.".
I searched for an answer with google but i found that it was like a soft ban because me and my friend did too much friendly match in such a few time.
For the moment we can't achieve nothing cause when we're playing the server act like we are not so it's completely useless playing this game right now untill we are not soft ban anymore.
Please help.
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