Forum Discussion
102 Replies
- EA_Aljo1 year ago
Community Manager
Did you power cycle your equipment after switching to a wire? If not, do that now with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not.
Yes already done that, still same issue
- EA_Aljo1 year ago
Community Manager
Can you run the Connection Quality Report again after playing several games over a wired connection?
Have restarted router, wired connection.
Here's another attachment
Here's some more
And this
- EA_Aljo1 year ago
Community Manager
A lot of your screenshots don't have the packet loss showing. What I can see though is enough to cause disconnects. Have you talked to your ISP to see if they are noticing any issues?
The packet loss is 0.01% I wouldn't think that's bad, I would say my isp is pretty good.
What us it you see that would be the problem?
- EA_Aljo1 year ago
Community Manager
Any packet loss can be an issue. Most likely, it's not always at 1%, but that's the average. Please contact your ISP to see if they can test your connection for any issues.