Forum Discussion
102 Replies
Yes already set dns 8 8 8 8
8 8 4 4
And cleared the mac address aswell as was asked by the guys at Microsoft .
- EA_Aljo1 year ago
Community Manager
I think most likely, this is either an issue with your ISP or home network equipment. That is assuming you're always playing over a wired connection. Make sure your ethernet cable is free of damage. I'd also recommend it be at least Cat6. Check to see if your modem and router have the most current firmware as well.
İ have same issue . İ can play all online mods in fc25 and my connection is good , i check dns and everything , i use static ip and still ultimate team isnt working normally . On sbc and store i cant do anything without error and going main menu . İ can play games but most likely end of the game , i have the same issue and i lost the match cause of connection issue . İ check ps5 connection status and look ea troubleshoot , nothing looks unusual. İ delete the game 2-3 times and i delete saved files also . But still same problem without solution ..
- EA_Aljo1 year ago
Community Manager
Hello, @lcax1
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
Hello ,
İ use wi-fi now but i try with ethernet too , problem isnt solved with ethernet .
and i when i complete matches , end of the match my connection problem is doing the problem . İ dont know theese matches are complete or incomplete but looks like complete . But looks like game doing complete on match history
Mines is still not fixed.
Been like that since start of December.
Only thing that makes a difference is close game down and restart, seems to work for maybe 2 matches then back to way it was.
- EA_Aljo1 year ago
Community Manager
İ dont quit matches . İ cant finish cause of game issue . End of the game if i win the game still game giving error and going to main menu and if i look the result its lose like forfeit 3-0 . İts connected issue . İf i solve the main menu and connection issue for ultimate team . İ can play matches normally
- EA_Aljo1 year ago
Community Manager
Do you only disconnect at the end of matches sometimes or is it happening with every match?
Not every match but 1 times at least on 3 matches . Maybe 2 of 3 . But never disconnected in match i play normally and end of the match is problem .
But sbc and store issue happened all the time . İf i try to do sbc i trying like 4-5 times . Going main menu error . And same thing happened on opening packs on store ..