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CA12565126's avatar
CA12565126
2 years ago
Solved

Ea 24 ultimate team

Hi I'm currently having a issue with my ea 24 ultimate team when I try to play I keep getting a message saying. 

Please note that you can only play ultimate team on one or more devices at a time. Your ultimate team session on this system has been closed as you are already playing on a newer generation system. 

  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @CA12565126 

    If you're not currently playing on a new gen console, we can go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

3 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi there, @CA12565126 

    If you're not currently playing on a new gen console, we can go through some troubleshooting. First, I'd like you to power cycle your equipment with the following steps: unplug your modem/router and console. After 2 minutes plug in the modem/router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

  • CA12565126's avatar
    CA12565126
    2 years ago
    @EA_Aljo Thank's for reply I think the is resolved for now. I'm not currently online at the moment but will let you know if the issue happens again

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