EA has such terrible security hence why titles like Apex legends have to be played on delay in global tournaments because of hackers, I've been with EA 10yrs and this garbage company is okay with someone stealing all my content, its happened to multiple content creators but they get there stuff back as where i get told to kick rocks.
You would have to contact support.
Yeah i've done that for the past month and we go in circles, my account broke T&C's by the transferring of all my content, spent $600 been with EA over 10yrs first yr on Ultimate team and account was breached all content removed and for the last month EA says you broke T&Cs so we aren't helping, xbox willing to offer a refund not only on EAFC but all the other EA titles I have because even they know EA is being disgraceful.
Apex legends tournament held in private because of hackers, Multiple sponsored EA streamers have gone through exactly what I have this year but because they stream they get their stuff back in a few hours where as i get told im a dirty cheater (on a 13 yr old account with perfect hisotry) so i get nothing and get told to go away.
Will be reporting EA to Consumer affairs under Personal data concerns and unable to obtain refunds.
Microsoft should be able to refund all of the points too if they are refunding you the game based on that.
Lol why should Microsoft do that, it's an EA issue
Why can't EA return the content? Their games are a mess at the moment, go on the Apex forums everyone is missing content and they can't even hold the tournaments live anyone because of hackers. Gross company when a user of 12+ years ask for stolen content to be returned and they say "nah you broke T&Cs you get nothing"
Even xbox knows EA is going bad with consumer practices at the moment because not only are they willing to offer me a refund on all EAFC purchases even though it's well pass the refund date, they're getting back to me to see if i can refund all EA content on the life of the account because when Xbox did a data check they said something fishy was going on because 2 weeks of data was deleted on the account(login and person data) and only EA should have the power to do that and they're not allowed to do that.
All this and EA still after a month all they say is we will hand this issue over to another team and NOTHING gets done.
Did you buy it from ea or through the Microsoft store? If they are honoring the refund of the game they should for the content too.
Microsoft are going to great lengths to try and make things right i feel they are going above and beyond to try and help me, before i proceed with the generous refund they are willing to offer on behalf of EA i want to see if EA will have any sort of decency to return the stolen content, as the gambling mechanics in this game you buy packs to GAMBLE to get the players you want, xbox will return all money on the gambling packs i bought but unfortunately can not restore specific content like the players on the account that were stolen only EA can but for some reason they won't show any good faith to a customer who has NEVER been sanctioned/banned.
Im reporting EA to consumer affairs because of their disgusting gross behavior, I reported my account hacked and during that same session that sanactioned my account for breaking terms when the terms were broken by the hacker not me and the terms broken did not benefit me in anyway as i lost $600+ of digital content, I feel like EA just put the sanaction they're as a way to deny me of my content being returned.
scummy company with scummy practices to get children to be hooked on gambling.
Right I didn’t mean in game content like players. I meant the money you spent on points and the game. If they are refunding you the game they should the points too. Probably not for all the years but at least this year. Unless they are refunding you all past purchases of games too.
I just want to know why EA won't return my stolen content, xbox looked at everything and obviously feel a refund is fair.
EA is being super scummy, they didn't even help recover my account xbox support informed me backup codes needed to be changed and since eveything has been fine, but its something EA should have told me from the start xbox said.
the refund is well over $600+ and it's all ready to go, was hoping EA would make things right so i don't have to ask another company for a refund, its a principle thing at this stage.
I don't go to Toyota and expect them to make things right when Ford scammed me, but in this case seems like xbox is willing to look after me after being scammed by EA.
Can you please make EA return my stolen content, like far out i've been with them forever never asked for one thing, obviously its legitmate when a xbox is willing to offer such a massive refund, funny thing is all EA has to do is return like 5 players and 2.7mil in coins (way less then a $600+ refund) and ill drop it all, but no they want to scam me out of money and get xbox to cover the bill for it.
You buy the stuff from Microsoft so they are involved. If you got it from Sony Microsoft wouldn’t give you a refund. That would be more like your example of ford and Toyota. But I would take it if you don’t like the game or company anyway if they are offering it.
No the example of the analogy i used is just perfect thanks, bought all content in game from EA did not use the xbox store for nothing other then the game itself, so it's exactly as stated EA scamming me out of money/content and then saying if i want a refund go ask xbox, legitimately the first and only process to a refund they will even consider offering is "go ask xbox"
I like the games not the company, i didn't have an issue with the company for 10+yrs outside i feel the games should carry an 18+ rating because of the gambling mechanics. I want EA to be held accountable for the thieving actions against me.
