Hello,
I am writing to express my deep concern regarding an ongoing issue I have been facing with my account. On Wednesday morning, my coins were unexpectedly reset to 0, leaving me in a state of confusion and frustration. After this initial setback, a market ban was imposed on my account the very next day, Thursday, for what seems to be no reason at all, and I assure you, I have not violated any rules or terms of service.
I have taken all the appropriate steps to address this situation, including opening cases to discuss and resolve these issues with the EA support team. However, I am extremely disappointed to report that I have not received any replies or updates from the EA side. This lack of communication has left me in a state of uncertainty and frustration.
Initially, I was informed that the sanction had been removed, and my account should return to normal. I expected to find my coins as they were before these unjust actions were taken.
But I have not heard anything further from EA, and nothing has been fixed. It is disheartening that I am experiencing these problems even though I was simply engaging in normal in-game activities, such as selling my evo players from my club as their prices increased.
This situation is not only affecting my in-game progress but also my overall gaming experience. I kindly request that EA reviews and rectifies these issues promptly. I have invested time and resources into my account, and these unforeseen problems are causing unnecessary stress and frustration. In addition, to everyone in this thread has faced this common issue for no reason .. You need to find a solution and control your automated Bots that strike randomly without a valid reason and give us compensation for the unjustified hustle made!!
We bought the game to enjoy playing and didn't violate any rules. This is not what we deserve!!
Your assistance in this regard would be greatly appreciated. I believe in fair play and adherence to the rules, and I hope that EA can uphold these principles.
Thank you for your attention to this pressing issue.