I recently purchased a code for fc24 points online, i attempted to redeem this code through the ea website to which my code was accepted however the fc24 points have still not appeared on my account
You can try contacting an advisor for assistance, but they don't help with 3rd party codes. If you want to do that, a case can be opened here.
Community ManagerHello, @muazmahdi6
Can you please specify if FC Points or coins were purchased? If you purchased FC Points and did not receive them, please contact an advisor by opening a case here so they can investigate this.
Purchasing coins from 3rd party websites is very strictly against the rules. This is why I want to clear up any confusion about what you need help with. Thank you.
Community ManagerYou'll need to contact G2A. This is an unauthorized retailer that we do not support.
On the ea site it was given to me that the code was accepted
Community ManagerWhen there are problems with codes purchased from 3rd party retailers, you need to contact them for assistance.
They tell me that the code was activated and this is what actually happened
On the ea website, the code has been accepted also
