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ouwemijnwerker's avatar
ouwemijnwerker
2 years ago
Solved

I keep getting disconnected from EA servers every time after 30 to 60 minutes.

I keep getting disconnected from the ea servers while my internet is perfectly fine. I never had this problem before it just came up since 3 days, i get disconnected in every match and cant play my f...
  • EA_Aljo's avatar
    EA_Aljo
    2 years ago

    Hi there, @ouwemijnwerker 

    Thanks for reaching out. We should go through some connection troubleshooting. First, I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen.

    Edit: You had accepted this as a solution. It would not resolve your issue so I removed that to avoid confusion.

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
2 years ago

@ouwemijnwerker 

Thank you. Can you get the match history as well? It's on the left side of the CQR screen where it says Match History.

ouwemijnwerker's avatar
ouwemijnwerker
2 years ago

here is my match history.

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @ouwemijnwerker 

    Thanks. I'm not seeing any issues with your connection. I'd like you to power cycle your equipment with the following steps: unplug your modem and router. Also, shut down your PC. After 2 minutes plug in the modem and router. Let them come back online completely. Start up your PC and try playing again. Let me know if that helps or not.

    • ouwemijnwerker's avatar
      ouwemijnwerker
      2 years ago

      I am using a Ethernet cable can i still do this?

      • EA_Aljo's avatar
        EA_Aljo
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @ouwemijnwerker 

        Yes. Unplug the power cord from your modem/router.

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