Forum Discussion

2 years ago

Solved

I redeem a code

I redeem a code for 2800 ea fc points but the points doesn't appear on the game

Ea I'd ADituuu1

If you want proof ask me

I bought them yesterday

EA_Pulsar
Community Manager
2 years ago
Hey @ADituuu1!



Sometimes it can take even 24 hours for your transaction to wrap up processing and for your points to appear, but if you don't see them after that time, we may need to investigate this for you.



Please make sure to go through the steps from this article on our website: https://help.ea.com/en/help/ea-sports-fc/missing-fc-points/



If that doesn't work, reach out to our support team by clicking on the link below.



https://help.ea.com/in/help/faq/using-ea-help/
ADituuu1
2 years ago
@EA_Pulsar I still does not appear and I reach out but no one is responding to me
EA_Pulsar
Community Manager
2 years ago
To avoid further delays, you can use the chat option on our website instead of waiting for an email response.

How to use EA Help
ADituuu1
2 years ago
@EA_Pulsar the chat didn't work and no one responded to my mail or case for 3 days,can you do something
EA_Pulsar
Community Manager
2 years ago
You can try different case categories to see the chat option.

See if you can select the EA app as the product, and then check the available options.

Discuss all things FC 24 Ultimate Team™ with the community in the community forums.9,606 PostsLatest Activity: 12 months ago