EA_Aljo
Community Manager
Community ManagerRe: Champs reset request (Disconnection from multiple games)
There's an excellent chance that's causing the disconnects. Can you switch to a wire or is your router too far away?
Forum Discussion
9 Replies
It's too far away to hardwire. literally just disconnected another match at 2 all. That's 3 out 5 games in weekend league disconnected the last hour. I mean there's times I play its fine but this is just unbearable. It really is unplayable now. As I said it doesn't seem to affect any other games. I think this year has been a big lesson learned for me in regards to ea. Your the first person to say anything about checking my connection score in months of contacting eas customer service live chat. They don't want to know at all.
- @EA_Aljo Is there a way to have my ea account deleted again I contacted live chat and they told me the can't do it until the try and rectify the issues but I never hear anything back in regards to any of the issues I've constantly faced. Thanks
- EA_Aljo
As mentioned in the message you sent me, switching to a wire has resolved this.
I'm having the same issue and it's extremely frustrating, I have tried a wired connection and even then it cuts out mid game and states "you have lost connection to EA's servers". I've never had a consistent run online with this game, it's beyond a joke now.
Yes i've power cycled twice already and no change. Really disappointing.
- EA_Aljo
I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!
You're going to have to be more specific sorry, the left side of what screen?
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