Re: Constantly disconnected from EA Severs when playing Ultimate Team

@IMACDONALD01 

Can you run the Connection Quality Report again and this time screenshot the results instead of copying and pasting them? I need the overall score and a screenshot of the match history.

Ok, attached again.

Also done a independent test attached showing packet loss again.

@IMACDONALD01 

That's interesting one of your tests shows high latency when the one from us does not. Again though, you didn't provide the match history. Can you please get a screenshot of that?

Date /End Time 
Game Info 
Your EA SPORTS FC™
Connection Quality 
Telemetry 
ISP 
Platform 
Network Type 
Type of Internet 

@IMACDONALD01 

I'm not seeing any issues with your test. About all I can advise is going through the troubleshooting steps here and contacting your ISP. We're not currently aware of any issue son our end that would cause frequent disconnects.

There is no issues at my end, I've already contacted my isp and asked if there was any sort of restrictions for multilayer gaming which there is none. Could there be an issue with Microsoft?

@IMACDONALD01 

Are you only disconnecting when matches end?

No even trying to get into ultimate team can  take a few attempts. 

Close the game down which sometimes helps, maybe lasts a couple of games before it starts again.

Also happened when doing sbc when submitting squad.

@IMACDONALD01 

We're not aware of any issues with the game or our servers that would cause this, but will keep monitoring for them. You could try alternate DNS settings. That is detailed in the connection troubleshooting steps here. Unfortunately, I don't have anything else to suggest at the moment.

Yes already set dns 8 8 8 8

8 8 4 4

And cleared the mac address aswell as was asked by the guys at Microsoft .

@IMACDONALD01 

I think most likely, this is either an issue with your ISP or home network equipment. That is assuming you're always playing over a wired connection. Make sure your ethernet cable is free of damage. I'd also recommend it be at least Cat6. Check to see if your modem and router have the most current firmware as well.

İ have same issue . İ can play all online mods in fc25 and my connection is good , i check dns and everything , i use static ip and still ultimate team isnt working normally . On sbc and store i cant do anything without error and going main menu . İ can play games but most likely end of the game , i have the same issue and i lost the match cause of connection issue . İ check ps5 connection status and look ea troubleshoot , nothing looks unusual. İ delete the game 2-3 times and i delete saved files also . But still same problem without solution ..

Hello, @lcax1 

I'd like you to run the Connection Quality Report and get me a screenshot of the overall score as well as the match history. You can find the button for that on the left side of the screen. Thanks!

Hello , 

İ use wi-fi now but i try with ethernet too , problem isnt solved with ethernet . 

and i when i complete matches  , end of the match my connection problem is doing the problem . İ dont know theese matches are complete or incomplete but looks like complete . But looks like game doing complete on match history 

Mines is still not fixed.

Been like that since start of December. 

Only thing that makes a difference is close game down and restart, seems to work for maybe 2 matches then back to way it was.

@lcax1 

Getting a DNF at the end of matches is explained here. That's a different issue.

İ dont quit matches . İ cant finish cause of game issue . End of the game if i win the game still game giving error and going to main menu and if i look the result its lose like forfeit 3-0 . İts connected issue . İf i solve the main menu and connection issue for ultimate team . İ can play matches normally

@lcax1 

Do you only disconnect at the end of matches sometimes or is it happening with every match?

Not every match but 1 times at least on 3 matches . Maybe 2 of 3 . But never disconnected in match i play normally and end of the match is problem . 

But sbc and store issue happened all the time . İf i try to do sbc i trying like 4-5 times . Going main menu error . And same thing happened on opening packs on store ..

@lcax1 

There is a much higher chance of this happening while you're on a wireless connection. I know you mentioned it happens being wired too. What I'd like you to do is make sure you're wired and then play several games. After that, run the Connection Quality Report again and get me updates screenshots. Make sure the match history is also listed. This shows the individual matches and their connection stats. Thanks!

İ will do that but before matches i cant do anything on ultimate team menu . With or without cable . İ think its not about connection because if ultimate team gives error i can try again and doing same thing without problem second or third time . Or i can play matches without any connection issues , whenever match finishes , problem begins

@lcax1 

According to the test you already ran, this is connection related. That's not uncommon though with a wireless connection. Please switch to a wire and power cycle your equipment with these steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. After that, runt he Connection Quality Report and get the screenshots I mentioned previously. Thank you.

Who is your internet service provider?

İ tried with cable only and still same errors all the time . Again i tried online draft and when the game starting , i lost my connection and i lost game . And it happens maybe 3-4 times on rivals , champion modes .. and still i cant go for sbc and store . 

When i play rivals draft or champion ; sometimes starting of the match sometimes end of the match the error is your online connection lost …. ea/unabletoconnect 

and if i try to do anything on ultimate team , im going main menu or ultimate game main menu