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ProXy_Hajt's avatar
ProXy_Hajt
Seasoned Novice
4 days ago
Solved

100% undeserved pernament ban

I received a permanent ban for allegedly selling coins. I rarely use the transfer market and hardly ever sell cards, but yesterday I decided to sell two. I did not make any transactions that would violate the Terms of Service. On the day I was banned, I sold two cards: Vieira 97 for 239,000 coins (market average is around 270,000 – I sold it slightly cheaper so it would sell faster; it's not my fault that cards don’t sell well on PC), and Olise 97 for around 230,000 coins (in line with the current market price).

All transactions were made within the allowed price ranges and on a single account. I did not transfer coins, I did not buy them from third parties, nor did I engage in any illegal activity. How is it possible that this was considered coin selling?

I hope someone from support sees this, because talking to a bot and reading generic responses saying I broke the rules is far from pleasant. I’ve been playing for over 10 years, and for the past few years with EA Play Pro – always fairly, never had a ban or warning – and now I get permanently banned for selling two cards at normal prices, while regularly paying for your game? This honestly seems like a matter for a consumer rights advocate...

So I hope someone from support sees this or that it gets escalated, because this situation is no laughing matter for me :)

  • Hey ProXy_Hajt​,

    I'm afraid we are not able to investigate or escalate bans via the forums, but you can create an appeal here to have the Terms of Service team review the situation again. 

    They'll review what took place and get back to you once their investigation is complete, so please keep an eye on your case history page after creating the appeal.

5 Replies

  • I also have a ban problem. No one can solve it. I was banned without playing the game. I even have the results but they don't open my ban. I was banned for using cheats in a game I don't play. Were you able to solve it?

  • I had my FC 25 coins wiped from my account for supposed coin buying when all I was doing was buying Futties players for the lowest market price and then selling them for a profit. All of this was within the price ranges and didn't break any TOS. Unfortunately EA use an auto detection algorithm that is not fit for purpose and bans innocent people for trading. You raise a case and they close it a few hours later claiming they have manually looked into it and their (incorrect) decisions stands.

    They clearly haven't manually looked into because -

    1. It would take more then a few hours to look into
    2. If they had looked into it they would've seen I DIDN'T BUY COINS!
  • ProXy_Hajt's avatar
    ProXy_Hajt
    Seasoned Novice
    3 days ago

    Yes and they said im coin seller hahahaah, look at this screenshot and explain me how? It was 97 vieira and 97 olise prices when i sold them

     

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey ProXy_Hajt​,

    I'm afraid we are not able to investigate or escalate bans via the forums, but you can create an appeal here to have the Terms of Service team review the situation again. 

    They'll review what took place and get back to you once their investigation is complete, so please keep an eye on your case history page after creating the appeal.

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