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Fabio5618's avatar
9 months ago
Solved

11v11 matches won't load both online and offline

I purchased the game a few days ago from steam, I opened it without encountering any kind of problem but then, whatever kind of 11v11 match I chose, whether it was classical or house rules, would start loading and I'd never even see the stadium, just a black screen with the loading logo. For now all I can play is rush and 3v3

  • Thanks. Your laptop has only an integrated Intel(R) Graphics card. Unfortunately, that's below the minimum requirements

    This is probably the reason why your game is not working correctly.

7 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @Fabio5618 Since you only see a black screen in those game modes, please ensure that your system is updated and that you have all the latest drivers installed. You can follow our Technical Guide for more information. 

  • The drivers and the system are already updated. I've tried repairing the game using that anticheat file, reinstalled the game thrice, made sure I met all the requirements, deleted some big games that could be using the RAM... Nothing worked

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Could you provide a screenshot of the error with the files after verifying their integrity? Can you also attach your Dxdiag report, please?  

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Thanks. Your laptop has only an integrated Intel(R) Graphics card. Unfortunately, that's below the minimum requirements

    This is probably the reason why your game is not working correctly.

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