Forum Discussion

ataism2's avatar
ataism2
Seasoned Novice
8 days ago

Ban appeal pending

I got a ban, I use PS5, and I’ve had this account since 2022 with no history of banning or warning, I have no idea why I’m banned.

I have 2 cases already with these numbers (#217509325, #217483474) with “waiting on studio” status (I don’t understand what does this mean), I get emails that customer experience is working on my case, probably automated, yet I want to know for how long !

I wish I could communicate with a normal customer support not automated machine to guide me if i’m hacked for example, however I changed password recently! I had to refund preorder of eafc26 until I know that my case is solved. what does “waiting on studio” mean and how long it lasts?

8 Replies

  • ataism2's avatar
    ataism2
    Seasoned Novice
    3 days ago

    Well, there should be a better way of confirming players identity, think of how many times we play in front of gold teams who quit the first minute or players who have the most expensive players in game while in div5 yet they play horribly, make the algorithm more secure, but don’t ban people who play for fun! 

  • alm6rfyyyX's avatar
    alm6rfyyyX
    New Novice
    3 days ago

    Haha sorry to hear that, it seems that the company is suffering losses and can't manage both game development and paying support staff salaries. The service is really bad — I got banned for no reason and there's no response from customer support.

  • ataism2's avatar
    ataism2
    Seasoned Novice
    3 days ago

    I got nothing, losing my PlayStation plus membership since I only play this game, eafc points and progress I made in the game. 
    “I wish I was the monster you think I’m” ~Tyrion lannister haha

  • Hi, I have a similar issue to yours.

    Did you get any update or solution?

    The support team has been really bad and unhelpful.

  • ataism2's avatar
    ataism2
    Seasoned Novice
    8 days ago

    First case shows I use PC, I did another one trying to add that I only use ps5. Mainly not being able to communicate with a human made me doubt the system, hopefully it’ll not last for 10 days this game means a lot to me

  • It can take up to ten days sometimes longer depending on how busy they are. If you keep opening new cases I believe it can take longer as you start over in queue but not 100 percent sure. 

About FC 25 General Discussion

Discuss the latest news and game information around EA SPORTS FC™ 25 in the community forums.7,689 PostsLatest Activity: 12 minutes ago