Clarification Needed: FC 26 Ultimate Edition Pre-Order (Amazon, by Aug 26)

I actually did my research before pre-ordering — I used a gift card to buy FC 26 Ultimate Edition through Amazon before the Aug 26 deadline, and nothing in the T&Cs or disclaimers suggested that redemption had to happen that day. Everything I read said the purchase must be made by Aug 26, and that redemption deadlines go well into 2026.

When I asked EA about it, they pointed me to a buried line of text hidden in a PC-focused article inside collapsible content, which doesn’t even clearly apply to console players. It felt like they were basically saying “take it up with Amazon” instead of giving a straight answer.

I don’t think that’s fair on players — especially when Amazon has been an authorised/participating retailer for years with FIFA and FC pre-orders, and people have always received their incentives. EA’s communication here has been really unclear.

So you’re definitely not alone — I think a lot of us are stuck in the same limbo waiting for clarity.

Thanks for raising this, I’m in a very similar boat but with the PlayStation Store.

I didn’t even pre-order through Amazon — I bought the Ultimate Edition directly from the PlayStation Store (PC browser for PS5) on Sept 2, and the product page was still advertising the ICON bonus as included. I have screenshots from Sept 7 and Sept 8 proving it was still there. Only on Sept 10 did PlayStation silently update the page to remove the ICON.

So in my case it’s even clearer: EA’s official retail partner was still actively advertising the ICON bonus well after the Aug 26 cutoff, and I (and others) purchased based on that.

This isn’t just confusion about codes or redemption windows — it’s about the fact that the storefronts players use to buy the game were giving out contradictory and misleading information.

👉 The real question is:

Will EA and PlayStation honor what was advertised at the point of sale, or will they leave players who bought in good faith without the ICON?

I’m not asking for freebies — I paid extra specifically because of the ICON listing, and I think it’s only fair that EA honors the content that was shown when we purchased.

— Marko (PSN: Marko_Ladis)

Hi EA Team,

I’m reopening this question because my previous thread has gone quiet, and I still haven’t had a clear resolution. Link to old thread: https://forums.ea.com/discussions/fc-26-general-discussion-en/clarification-on-fc-26-ultimate-edition-pre-order-rewards-amazon-purchase/12548905

I pre-ordered EA SPORTS FC 26 Ultimate Edition via Amazon before the Aug 26, 2025 deadline. The product page listed the standard Ultimate Edition rewards (ICON Player Item, additional Evolution slot, Season 1 Premium Pass, FC Points, etc.).

I’ve carefully reviewed EA’s own FC 26 disclaimers and terms, which state:

• The Ultimate Edition pre-order offer expires Aug 26, 2025 at 9:00pm PT.
• Redemption deadlines extend well into 2026 (e.g. Sept 26, 2026 for pre-order content, June 15, 2026 for FC Points).
• Nothing clearly says the game/code must be redeemed by Aug 26 — only that the pre-order itself must be placed by then.

However, in my last thread an EA representative pointed me toward a stipulation buried inside a PC-focused article, hidden within collapsible content. This wasn’t obvious at all, and it raises the question: how are console players supposed to find and interpret conditions that affect their eligibility when they’re tucked away in PC documentation?

My concern: Since Amazon hasn’t issued codes yet, how does EA verify that players who pre-ordered before Aug 26 are eligible for the ICON and Evolution slot rewards? Does EA take the Amazon order date as proof, or will players lose out simply because of delays in retailer distribution and misleading advertisement?

Questions:

1. Can EA confirm that Amazon is considered a “participating retailer” for Ultimate Edition pre-orders on console (as in previous years)?
2. If a customer ordered before Aug 26 but redeems later, will they still receive the ICON + Evo slot?

I’ve read all the terms and disclaimers available on EA.com, and I can’t find anything that clearly contradicts my understanding — yet the hidden stipulation has caused confusion.

Please could this be escalated or clarified properly? Players need confidence that pre-ordering through Amazon still secures the advertised rewards.

Thanks for your time,