Fc points missing after redeming

I redeem my fc 25 points yesterday through the redeem ea and it said that they the code is correct but i havent got my fc points yet please who can i call to fix the issue

EA_QueenBee
7 months ago
@Miguel_Angarita7,

So you play on PlayStation, but redeemed the points on the EA website? I think I found the issue then: if you had to redeem it on our website, then that means that your FC code was for PC, not for PlayStation. Since there's no cross progression between platforms, there's no way to get those PC points on your PlayStation account.

9 Replies

EA_QueenBee
Community Manager
7 months ago
Hey @Miguel_Angarita7

Two quick questions:

What platform do you play on?

Can you check that the code you redeemed was for FC 25 points, and not FC 24?
Miguel_Angarita
7 months ago
Yes it was for fc 25 and i play on playstation 5.
EA_QueenBee
Community Manager
7 months ago
@Miguel_Angarita7,

So you play on PlayStation, but redeemed the points on the EA website? I think I found the issue then: if you had to redeem it on our website, then that means that your FC code was for PC, not for PlayStation. Since there's no cross progression between platforms, there's no way to get those PC points on your PlayStation account.
Miguel_Angarita
7 months ago
what can i do to fix the issue
Miguel_Angarita
7 months ago
is there a way i can transfer them some how
EA_QueenBee
Community Manager
7 months ago
@Miguel_Angarita7,

Unfortunately there's no way to transfer them between platforms. I'd try reaching out to the retailer to see if you can get a replacement code for the right platform, but otherwise there's nothing we can do on our end.
Miguel_Angarita
7 months ago
please that will be amazing i really work hard to get that code please thanks let me know of any updates
Miguel_Angarita
7 months ago
Any updates?
EA_QueenBee
Community Manager
7 months ago
@Miguel_Angarita7,

Again, I'd reach out to the retailer if I was you. We can't help with this on the forums.