Incorrectly banned from transfermarket

Question

Hello, unfortunately my account got banned from the transfermarket.

First of all, here is what happened:

On January 17th when the TOTY was released and they released the RW Toty-evolution I made a terrible investment mistake. I am playing on pc, and because of this evo the inform dembele quickly increased in price and even went extinct at like 390k. I thought wow, maybe I can try to snipe some dembeles cheaper and sell them for 390k for some easy profit. So I bought about eight of them within a price-range from 100k to 240k. Only to sadly find out literally 45 minutes later, what appearently many other pc players believed wrongly just like me, that this dembele inform was his 88 variant. And in the evo only the 87 team of the week fits. So he dropped to 45k, also because he was in the current team of the week. When I realized my mistake I was so sad and angry for losing around 750k I opened every saved pack, that I actually wanted to save for when the entire TOTY was in packs.

2 days later I got banned from the transfer-market. I have now trief to contact the EA terms-of-service team but they just keep copy and pasting their first 2 response. They claim to have evidence confirming that I distributed coins for real life money. I am innocent and offered them literally everything: transparent insight in all of my devices, data-protocolls and even all of my payment adresses. I even offered to drive to their Headquarter just to provide them with whatever evidence they want. I am willing to do anything to prove my innocence. I just invested like an idiot, but I have not and never will buy or in this case sell EA FC 25 COINS for real money.

I am a loyal and very active player, as well as a lucrative one, spending a good amount on the game. So I just cannot understand, why they won't even give me a chance to prove my innocence. I just want to keep playing the game with my friends. I am suffering from winter-depression and playing it helped me a lot. I am not making that up to make them feel guilty. I have even offered to send them my diagnosis. I am an honest human being, getting punished for something I have not done. What kind of values are this EA. At least give me a chance to prove my innocence.

I am desperate and sad and really don't know what to do. I can't enjoy the game anymore and will not continue playing it or any of the next years versions if I am not treated fairly. Does anyone have an idea of what to do? Please

ea_mako · Answer

Hey LuckeyLuke,I'm afraid we are unable to make any changes or discuss details of your account here on the forums.&nbsp;If you feel an action was placed on your account incorrectly, please create an appeal with these steps so our Terms of Service team can take another look.I see you've mentioned a couple appeals already, but you're able to appeal again to have a different member of the ToS team check through the situation. If things have reached the point where you're being told the decision will not change however, that would unfortunately mean multiple Terms of Service members have reviewed our records for whatever took place and each reached the same conclusion.
Once an issue is at that point, it would be final and not something that can be changed here or through any other channel, sorry to say.
&nbsp;

luckeyluke · Answer

How come, that a Company that big does not care at all about their customers. I have bought players for a price that was too high compared to a current price or the price even after 1 hour, but at the time, as I already explained it was the players price. I sniped him of the market, multiple attemts to get one for that price failed. So I do apologize for doing that and for investing so badly, but I have not violated rhe users agreement, I have not sold Coins for real life money and distributed them. I am a human, learning out of mistakes. But I did not break the rules, therefore I don't deserve getting punished.

I am willing to provide any piece of information or evidence to you, but you just respond with the same copy-and-pasted answers to my appeals, not even giving me the slightest chance to prove my innocence. That is just unfair. Even if two employees have overlooked this case already and came to the same conclusion, you are doing me wrong. The employees are alos just humans, they can make mistakes. How ist this final. I will literally drive to your HQ with my pc and every data protocoll gathered from my devices and my payment adresses and present to you that I trly am innocent. Please there must be away! And if you keep on spamming the same copy-and-pasted answers not explaining any detail whatsoever, but just saying that you confirmed that I was involved in coin distribution, just because I have bought some players in the past for a price that is much higher compared to the current one, then you are simply just wrong.

Listen, I already hate myself enough for being this dumb to not double-check what Team of the week dembele variant fits in the evolution. But the player going extinct clearly shows that I wasn't the only one and my punishment of losing around 750k to dumb investments is hard enough for me. But then I also het banned, and you seem to be holding on to not giving me any chance to prove my innocence. I've given you my phone number and many other very personal information and am still willing to provide anything you want from me with full transperancy. Please!

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Incorrectly banned from transfermarket

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