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meganissocool's avatar
meganissocool
Newcomer
29 days ago

It won’t let me play online!

I brought fifa 25 yesterday (22nd April) I have Xbox unlimited, my internet is connected to my Xbox and is working but I cannot play with my friends on fifa? I have signed in to my EA account and it says “You have lost your online connection. Check your home network. You will not be able to access FC’s online features until you can reconnect to EA servers. Go to ea.com/unable-to-connect to find out more” 

 

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  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    29 days ago

    Hi there. When are you getting this error? Also, try power cycling your equipment with these steps:

    1. Unplug your modem/router for 2 minutes
    2. Hard restart your console by holding down the power button until it turns off
    3. Power it all up and try playing again

    Let me know if this helps or not. Thanks!

  • abdaaaaaallah's avatar
    abdaaaaaallah
    Seasoned Novice
    26 days ago

    tried this and still no use I am having the same exact issue

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    24 days ago

    What platform are you playing on? Also, are you using a wired or wireless connection?

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