Removal of player from FUT

@EA_LeonSK  @EA_Vendcera @EA_Kent 

Hello, I was informed I needed to tag you to resolve my issue,

I purchased the game with the intention of creating an Ultimate Team of my favourite Past and Present Liverpool players.

As you can see from my attachments, the pitch notes and an EA advisor have confirmed to me that he is available in packs, however it is clear from looking at his transfer market history coupled with his removal from other game modes such as career mode and seasons that Balagizi has been removed from packs.

I wasted more than 500,000 coins opening bronze packs in the hope that I would pack him.

As I wanted to use Balagizi to do a number of evolutions and upgrade him, I decided to contact an agent more than 4 days prior to the first necessary evolution expiring.

After chatting to an EA advisor I was informed that they could not take action themselves so I was ushered to post on the EA Sports FC Forum and email my issues to the support email, however 4 days passed and I did not receive any update so I attempted to contact an advisor via live chat but after explaining my issues to the advisor they ended the chat on me and took away my access to contact EA or see problem solutions on their website until after the evolution expired.

I have paid for and played every EA Sports football game since 2010 but I cannot play this game anymore when the customers are being punished for EA mistakes and the customer service takes 4 days just to give me a less than fair response.