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JamesGibsey's avatar
JamesGibsey
New Novice
9 months ago
Solved

Removal of player from FUT

@EA_LeonSK  @EA_Vendcera @EA_Kent 

Hello, I was informed I needed to tag you to resolve my issue,

I purchased the game with the intention of creating an Ultimate Team of my favourite Past and Present Liverpool players.

As you can see from my attachments, the pitch notes and an EA advisor have confirmed to me that he is available in packs, however it is clear from looking at his transfer market history coupled with his removal from other game modes such as career mode and seasons that Balagizi has been removed from packs.

I wasted more than 500,000 coins opening bronze packs in the hope that I would pack him.

As I wanted to use Balagizi to do a number of evolutions and upgrade him, I decided to contact an agent more than 4 days prior to the first necessary evolution expiring.

After chatting to an EA advisor I was informed that they could not take action themselves so I was ushered to post on the EA Sports FC Forum and email my issues to the support email, however 4 days passed and I did not receive any update so I attempted to contact an advisor via live chat but after explaining my issues to the advisor they ended the chat on me and took away my access to contact EA or see problem solutions on their website until after the evolution expired.

I have paid for and played every EA Sports football game since 2010 but I cannot play this game anymore when the customers are being punished for EA mistakes and the customer service takes 4 days just to give me a less than fair response.

  • Hey @JamesGibsey pack contents are random and you have the same chance of packing any one item as any other user.

    We are not able to grant you specific items and if an item is not currently on the market then best thing to do is keep an eye on it.

    Darko

7 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey @JamesGibsey pack contents are random and you have the same chance of packing any one item as any other user.

    We are not able to grant you specific items and if an item is not currently on the market then best thing to do is keep an eye on it.

    Darko

  • JamesGibsey's avatar
    JamesGibsey
    New Novice
    9 months ago

    This is simply an automated response which has not solved the issue. If you investigate his market history and his removal from other game modes it is quite clear that he has been removed from packs.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Not autoamted @JamesGibsey.

    We are happy to pass any feedback on to the team but there is nothing more that we can do to assist.


    Darko 

  • JamesGibsey's avatar
    JamesGibsey
    New Novice
    9 months ago

    Please pass the feedback onto the team as he is evidently not in packs otherwise people would pack him. Thanks.

  • JamesGibsey's avatar
    JamesGibsey
    New Novice
    9 months ago

    Hi Darko, any update on this?

    Here's 2 images from Liverpool's team in Kick Off showing clearly that he has been removed from the database

  • AlxWalkr's avatar
    AlxWalkr
    Rising Rookie
    9 months ago

    according to futbin, hes in the database...

  • JamesGibsey's avatar
    JamesGibsey
    New Novice
    9 months ago

    The graph under that screenshot says he hasn't been on the market for 3 weeks and was only sporadically listed prior to that so he has clearly been removed from packs.

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