I have a Hong Kong PSN account on PS5. 1. When I play games, am I matched with local players? Or Hong Kong players? 2. What is the game service area based on to match players? Can I set it in the game?

@EA_cuervo Merry Christmas to you, thank you so much, I got it, have a good day.

EA_cuervo, just to provide you more information, I play ultimate and coop on both EAFC 24 and EAFC 25 in the same console. The issue is only ocurring in EAFC25.EAFC24 shows always 5ms on both ultimate and coop. EAFC25 shows around 35ms in Ultimate, and 120ms in coop.EAFC24 always gets opponents from Brazil, EAFC25 gets opponents from EuropeTested on both PS5 and XBOX One.I run a lot of tests on both version, same day/hour. It's clear to me that the issue is related to EAFC25, something was changed in new version that is broken for us.

Help me please! I'm being paired to europe servers every game on seasons! The game is unplayable, ping is very high!

@EA_cuervo "Aproximate location matchmaking" is already on. Still, game keeps pushing me to distant servers, sometimes it takes less than 5 seconds to find a game, and still it takes me to a distant server. Been strugling with this for a long time now. Is there a way to block server that aren't close to me? That would be so much easier. I rather wait 10 minutes to join a match, than joining a high ping match. It's simply unplayable. Thanks

@EA_cuervo I don't any kind of VPN. I'm currently playing from Sao Paulo, Brazil. When I playing seasons or seasons coop, I always check my last 5 oponents to see where they're from. If I'm in a brazillian server, or some nearby server such as argentina, or chile for example, ping is always good, going from 12 to 30 ping. My last experiences I had with high ping were for the most part against players from US, and some from Europe. Those matches have a 120+ ping. Those games are found almost instantly, so I doesn't seems like the game is really trying to find a better option before landing on these oponents. Was matchmaking always like that? I don't remember having that many issues on FC24.Thanks

The game service area based on to match players

23 Replies

EA_cuervo
Community Manager
8 months ago
Hey @PLAYClubJ1,

Can you please confirm which game are you referring to?
PLAYClubJ1
8 months ago
@EA_cuervo FC25
EA_cuervo
Community Manager
8 months ago
You can choose the matchmaking options by going into Settings > Online Settings.

It's not possible to select the exact region, but you can set the preference to Approximate location matchmaking and Cross-play. With Approximate Location Matchmaking on, the game will use your IP address to find an opponent closer to you.
PLAYClubJ1
8 months ago
@EA_cuervo Thank you so mcuh, so EA's servers and PSN's servers are separate?
EA_cuervo
Community Manager
8 months ago
They are separate services. If you would like to check the server status for them you can find it here: Check the server status of EA games & https://status.playstation.com/
PLAYClubJ1
7 months ago
@EA_cuervo 1.Your answer is very professional, Thank you so much for answer my questions, Your answer will help the same questions for other people, and I suggest you guys explain these more professional technical questions on the game website, which will help others get the official and accurate answers. 2. Here I also want to ask about cross-platform issues. 1. Is cross-platform between Xbox, PS and PC? 2. Can I choose only Xbox and PS? Because I think the battle between console and PC is not fairness. have a good day.
EA_cuervo
Community Manager
7 months ago
Hi @PLAYClubJ1, I'm glad I could help you.

Regarding your questions about cross-play, you will find all the information you need here: Cross-play in EA SPORTS FC™

If you would like to, you can also turn off cross-play:

How to turn off cross-play

When you play EAS FC for the first time, cross-play is enabled by default.

Here’s how to turn it off or back on:

From the Main Menu, open EA connect. Find this option on the bottom-right side of your screen.

Open Social settings.

Select Cross-Play, then Cross-play settings.

Under Cross-play Enabled, toggle to No to turn cross-play off. To turn it back on, toggle to Yes.

You can also access this screen by going to Main Menu > Customise > Online Settings > Matchmaking Options.

To access it from Ultimate Team™, go to Main Menu > Ultimate Team > Settings > Matchmaking Settings.

You can’t enable or disable cross-play while in a match.
PLAYClubJ1
7 months ago
@EA_cuervo Merry Christmas to you, thank you so much, I got it, have a good day.
LuccaBruno95
New Traveler
7 months ago
Help me please! I'm being paired to europe servers every game on seasons! The game is unplayable, ping is very high!
EA_cuervo
Community Manager
7 months ago
@LuccaBruno95 If you're being paired to a region that is far from your location, please try to set the preference to Approximate location matchmaking by going into Settings > Online Settings.