Forum Discussion

ISAACpaco11's avatar
ISAACpaco11
Rising Novice
3 days ago

1/3 Icon 88+ Icon player pick- visual glitch

I’ve posted this twice on the bug forum but nothing seems to be getting done about it so I’ll also post it here:

This is now my 3rd time posting about this issue as it still hasn’t been resolved and I’ve spoke to 6 people since it’s happened and they have all said they will tell someone else to help me but still no r9 in my club. I had a player pick between WW r9(95), WW prinz(93) and gattuso(88). I had very clearly selected the r9 and when I confirmed my selection it gave me the gattuso, I understand things like these can take time to validate what has happened but it’s been I think 3 days since the incident and i haven’t even had a email about it. If anyone who could help me with this issue at ea would email me I can provide proof that I did do the icon pick and that I selected r9 because I want to do my champs this weekend and not have to keep using a evo striker 

10 Replies

  • Do you have any video clips or screenshots of the correct selection from player pick? If yes, then can you please attach it here.
    If the video clip is too large, then upload it to YouTube and share the link here please.

  • I don’t know if I was meant to but I sent it via email. If you can’t I wasn’t meant to I’ll attach the image below 

  • ISAACpaco11's avatar
    ISAACpaco11
    Rising Novice
    3 days ago

    Also it’s in another language becuase I was tryna get some compensation from a new store pack. I know you probably have he last person I should tell that to but I just want my r9 😂

  • sanket_360's avatar
    sanket_360
    Hero+
    3 days ago

    Raise a case with EA help using this link - https://help.ea.com/en/help/faq/using-ea-help/
    They usually deals with incorrect items/players.

  • ISAACpaco11's avatar
    ISAACpaco11
    Rising Novice
    3 days ago

    I’ve already spoke to ea live chat 7 times and Everytime they said it’s server sided and they couldent help me so I’ll try it but I’m not very hopeful it will work 

  • sanket_360's avatar
    sanket_360
    Hero+
    3 days ago

    Nothing we can do about it. Only EA help can assist you with this.
    When something goes wrong, then try to take a video clip. That way, you usually have proper evidence.

  • ISAACpaco11's avatar
    ISAACpaco11
    Rising Novice
    2 days ago

    I thought u guys were meant to help me though as EA live chat told me to come here

  • sanket_360's avatar
    sanket_360
    Hero+
    2 days ago

    Buddy, I am a player like you. I cannot verify these things. Only EA help can verify such things.

  • ISAACpaco11's avatar
    ISAACpaco11
    Rising Novice
    2 days ago

    Ok I’ve posted my issue in the bug report thing if you could upvote my thing it would be amazing becuase I just want it to get seen by ea 

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