1/3 Icon 88+ Icon player pick- visual glitch

Question

I’ve posted this twice on the bug forum but nothing seems to be getting done about it so I’ll also post it here:

This is now my 3rd time posting about this issue as it still hasn’t been resolved and I’ve spoke to 6 people since it’s happened and they have all said they will tell someone else to help me but still no r9 in my club. I had a player pick between WW r9(95), WW prinz(93) and gattuso(88). I had very clearly selected the r9 and when I confirmed my selection it gave me the gattuso, I understand things like these can take time to validate what has happened but it’s been I think 3 days since the incident and i haven’t even had a email about it. If anyone who could help me with this issue at ea would email me I can provide proof that I did do the icon pick and that I selected r9 because I want to do my champs this weekend and not have to keep using a evo striker

sanket_360 · Answer

Do you have any video clips or screenshots of the correct selection from player pick? If yes, then can you please attach it here.
If the video clip is too large, then upload it to YouTube and share the link here please.

isaacpaco11 · Answer

I don’t know if I was meant to but I sent it via email. If you can’t I wasn’t meant to I’ll attach the image below&nbsp;

isaacpaco11 · Answer

Also it’s in another language becuase I was tryna get some compensation from a new store pack. I know you probably have he last person I should tell that to but I just want my r9 😂

sanket_360 · Answer

Raise a case with EA help using this link - https://help.ea.com/en/help/faq/using-ea-help/They usually deals with incorrect items/players.

isaacpaco11 · Answer

Ok but what if they can’t do anything??

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1/3 Icon 88+ Icon player pick- visual glitch

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