Forum Discussion

1 year ago

Solved

Bought FC points from the store and never got the

I moved to Canada couple of months ago from Emirates. So my PS account si from emirates. I charged my PSn account with PSN points and bought an FC 25 points card. I have never received it. I suppose it has to do with the region or something. I am not able to reach the PS support emirates. the phone number doesnt work and the live chat is always saying they dont have agent available. I even woke up at 2:30 am here so 11:30am there (time when they open) ad same .

Someone has a solution or a number ...anything?

Thanks for your help

EA_QueenBee
1 year ago
@thiof28,

If it says 1 under remaining, then unfortunately we can't help and you'll need to reach out to PlayStation support. Hopefully they'll get back to you soon so you can get your points.

4 Replies

EA_QueenBee
Community Manager
1 year ago
Hey @thiof28,

Can you quickly double check in your PlayStation order history that you bought points for FC 25 and not FC 24 by accident?
thiof28
1 year ago
Hello i just checked and it is fc 25. However further inquiries i saw " remainingg =1" on my ps5 transaction which means PSN never sent the points. I also heard it might be because of sony block when countries are different. I am trying to get ahold of an agent from emirates but impossible
EA_QueenBee
Community Manager
1 year ago
@thiof28,

If it says 1 under remaining, then unfortunately we can't help and you'll need to reach out to PlayStation support. Hopefully they'll get back to you soon so you can get your points.
Roboxhunter
Newcomer
1 year ago
I accidentally bought fc 24 points thinking it was fc 25 is there anyway I can transfer my points