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khalid2151863's avatar
khalid2151863
8 months ago

Can’t connect to EA servers

Hello ! 

Platform: ps5 

Game : Fc25 all online mood

Issue : can’t connect EA servers 

Please i need help with my account i already contacted ( EA help ) and couldn’t help so they ask i should report this to you guys . 

My problem is i can’t connect to the EA services in FC25 when i want to play ultimate teams or any other online mood !! this massage keep appearing to me ( attached ) 

So please help me fix this , i already checked my internet connection status , restarted my ps5 , everything is going well in my part . 

Thank you , 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hey @khalid2151863 I've prepared a list of troubleshooting steps that can help resolve similar issues. Please give it a try and let me know how that goes. 

    1) Restart your router. 
    Try to power down your router for 10 seconds and then power it back on. 
     
    2) Restore Licenses. 
    In the main menu of your PlayStation, go to Settings > Account Management > Restore License. 
     
    3) Clear cache. 
    1. Turn off your console (not rest mode). 
    2. Wait until the power light on the front of the console stops blinking. 
    3. Unplug the power cable from the console. 
    4. Press and hold the power button several times to remove any excess power. 
    5. Turn on your console again. 
     
    4) Change DNS. 
    Go to the internet settings -> network -> set up internet connection -> Wifi/LAN (depending which you are using) -> Select custom -> choose your network (wifi) -> Leave IP Address Settings as automatic -> DHCP leave as do not specify -> DNS Settings choose manual -> and fill in primary 8.8.8.8 and 8.8.4.4 as secondary -> MTU leave as automatic -> Proxy Server leave as do not use -> Test connection. 

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